6 Tips for Designing Your First Chatbot
How a "non-coder" was able to create a chatbot to support visitors when human agents are offline or handling other engagements.
PSECU Brings Life to Virtual Assistants
When PSECU, Pennsylvania's largest credit union, implemented Glia's chat functionality back in 2016, they saw a large increase in chat volumes...
Glia Client Experiences – Mercury Insurance
We discuss the role Glia has played in Mercury Insurance's efforts to improve the online agent and underwriter experiences.
Serving the Customer of the Future: Online Journeys
What typically happens when a new prospective customer lands on your website? Attracting visitors on your web properties is only half the...
The Times They Are a-Changing: Talent in the Contact Center Part...
Check out the previous installment of this series: The Times They Are a-Changing: Talent in the Contact Center Part 4: The Research...
The Future of AI Management
At this point everyone has heard of Artificial Intelligence and it continues to grow in popularity across businesses and industries. By utilizing...
The Case for AI in Banking?
A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant chatbot.
Glia Signs 20 New Credit Unions in 4 Months
At Glia, we pride ourselves on being a leading provider of Digital Customer Service by improving how Credit Unions serve their members...
With Infrequent Customer Interactions, Make Every one Count
I changed automobile insurance providers like socks in my twenties, always chasing the best deal. I had literally never made a claim,...
The Times They Are a-Changing: Talent in the Contact Center Part...
Check out the previous installment of this series: “The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of...