Glia Blog | Digital Customer Service Explained

Responsiveness and a focus on member service are two guiding principles for most credit unions. However, 2020 has pushed the boundaries of...

On the eve of Thanksgiving in the US this year, Glia was blessed with one more thing to be thankful for—our record-setting...

2020 has been a year of change, perseverance and evolution. Companies needed to adapt to the changing times by moving a majority...

Glia is transforming Digital Customer Service and creating one single system of engagement that allows agents to meet customers where they are...

Today’s contact center managers focus primarily on agent performance and customer service level metrics, and using those metrics to drive staffing, training...

Glia Guide: A Non-Coder's AI Management Tale Machine Learning (ML), an application of Artificial Intelligence (AI), is where a...

When PSECU, Pennsylvania's largest credit union, implemented Glia's chat functionality back in 2016, they saw a large increase in chat volumes...

With insurance, people will buy on price and leave on experience. In order to provide customers with the best possible experiences, companies...

What typically happens when a new prospective customer lands on your website? Attracting visitors on your web properties is only half the...

Check out the previous installment of this series: The Times They Are a-Changing: Talent in the Contact Center Part 4: The Research...