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The Future of AI Management

At this point, everyone has heard of Artificial Intelligence and it continues to grow in popularity across businesses, functionality and industries. By...

Glia Signs 20 New Credit Unions in 4 Months

At Glia, we pride ourselves on being a leading provider of Digital Customer Service by improving how Credit Unions serve their members...

4 CUs Share Insights on Member Experience in a Digital World

Credit unions vary as much as the geographies and members they serve. Some are branch-based, while others focus entirely on an online...

With Infrequent Customer Interactions, Make Every one Count

I changed automobile insurance providers like socks in my twenties, always chasing the best deal. I had literally never made a claim,...

The Times They Are a-Changing: Talent in the Contact Center Part...

In today’s contact center, employees use statistics from ACD reports, quality surveys, and staffing systems to adjust routing rules, suggest agent coaching...

Next-Generation Video Banking

When you think of banking you probably picture getting in your car, driving down there and waiting in line for someone to...

Glia Client Experiences – IDB Global Federal Credit Union

With the spike in the remote workforce, (and more online traffic than ever) it has never been more crucial for businesses to...

Cool Space + Cool Clients = Cool Vendor

At the risk of sounding braggadocious, we're feeling pretty cool at Glia these days. A big part of that is the high...

Can Zoom Power a Contact Center?

In this WFH environment, we often spend the majority of the day as a square in Zoom’s grid view—that’s the way we...

The Times They Are a-Changing: Talent in the Contact Center Part...

In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. With...
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