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Let’s face it: nobody likes calling customer service. The pre-recorded voices, the button pressing, and the wait times can all wear on  a customer’s...

This is the first installment of a blog series that examines the trends driving the transformation, reviews how people work in today’s...

Glia, an industry provider delivering platforms that combine technology with a human touch to give organizations seamless member experiences, was presented the...

At Glia, we know that the most forward-thinking companies are those led by executives who are always searching for new ideas—and new...

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally...

At Glia, we can’t help but notice that the most forward-thinking companies are those with leaders who never stop adding to their...

If consumers had to give chatbots a performance review, it probably wouldn’t be stellar. This is true for all sorts reasons, but especially so...

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing...

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an...

According to McKinsey & Company, digital transformation is a uniquely complex challenge, because it impacts nearly every facet of an organization. It requires “unprecedented...