Glia Blog | Digital Customer Service Explained

When you think of banking you probably picture getting in your car, driving down there and waiting in line for someone to...

With the spike in the remote workforce, (and more online traffic than ever) it has never been more crucial for businesses to...

At the risk of sounding braggadocious, we're feeling pretty cool at Glia these days. A big part of that is the high...

In this WFH environment, we often spend the majority of the day as a square in Zoom’s grid view—that’s the way we...

In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. With...

There is no doubt that life after the pandemic will be forever changed. However, there are certain aspects of the professional landscape...

Small businesses are a vital part of our communities and the economy as a whole. According to the SBA (Small Business Administration),...

I was born in 1995 and got my first PC in 2002 with Windows 95 on it. I’ve been browsing the web...

There is a significant global trend of customers wanting to self-service. The ability to self-service is great for members and means financial...

The role of a Customer Service Agent can be daunting. Customers today have a lot of access to information and services online...