Glia Blog | Digital Customer Service Explained

At this point, everyone has heard of Artificial Intelligence and it continues to grow in popularity across businesses, functionality and industries. By...

At Glia, we pride ourselves on being a leading provider of Digital Customer Service by improving how Credit Unions serve their members...

Credit unions vary as much as the geographies and members they serve. Some are branch-based, while others focus entirely on an online...

I changed automobile insurance providers like socks in my twenties, always chasing the best deal. I had literally never made a claim,...

In today’s contact center, employees use statistics from ACD reports, quality surveys, and staffing systems to adjust routing rules, suggest agent coaching...

When you think of banking you probably picture getting in your car, driving down there and waiting in line for someone to...

With the spike in the remote workforce, (and more online traffic than ever) it has never been more crucial for businesses to...

At the risk of sounding braggadocious, we're feeling pretty cool at Glia these days. A big part of that is the high...

In this WFH environment, we often spend the majority of the day as a square in Zoom’s grid view—that’s the way we...

In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. With...