Glia Blog | Digital Customer Service Explained

One of our partners, Apiture, explores transforming the digital banking experience. "In the age of digital technology, it all comes down to experience."

Starting a new job can be nerve wracking. You’re excited to join the team, but it’s hard to know what it’ll be like. 2 Glianeers share their experiences.

P&C insurance carriers can boost sales and leave less money on the table by improving the Digital Customer Experience

Digital Customer Service (DCS) is not only convenient for customers and more effective, but also provides better data security. New DCS book explains why.

Many companies are undertaking digital transformation projects. But are they putting the customer first?

New excerpt delves into our Digital-First lifestyle and why we need to shift to Digital Customer Service (DCS) to meet customers where they are… OnScreen.

A recap of perspectives from business leaders on how to transform OnScreen DCS experiences as we’ve all evolved to become 'Digital Natives.'

Glia CEO Dan Michaeli recounts a “light bulb” moment he had during the early launch phase of the Digital Customer Service (DCS) platform.

As you move to Digital Customer Service, here are 4 strategies that you should consider to streamline your operations and reduce call handle times.

Digital Customer Service: Transforming Customer Experience for an On-Screen World, is out today! Learn how you can meet customers where they are... OnScreen.