Glia Blog | Digital Customer Service Explained

The digital customer experience is driving sales for P&C insurance. This fun infographic highlights the benefits and how to rev up sales.

Is web chat enough to deliver a seamless customer experience? We delve into why chat alone is not enough.

Do you think ABOUT your customers or think LIKE your customers? Digital Customer Service can help visualize and improve the customer experience.

Develop a closer relationship with customers and members, while also maintaining security and a personalized connection. Digital Customer Service can help build trust and improve the customer experience.

One of our partners, Apiture, explores transforming the digital banking experience. "In the age of digital technology, it all comes down to experience."

Starting a new job can be nerve wracking. You’re excited to join the team, but it’s hard to know what it’ll be like. 2 Glianeers share their experiences.

P&C insurance carriers can boost sales and leave less money on the table by improving the Digital Customer Experience

Digital Customer Service (DCS) is not only convenient for customers and more effective, but also provides better data security. New DCS book explains why.

Many companies are undertaking digital transformation projects. But are they putting the customer first?

New excerpt delves into our Digital-First lifestyle and why we need to shift to Digital Customer Service (DCS) to meet customers where they are… OnScreen.