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Using the Right Interaction Platform to Fight Fraud

Many FIs assume that their technologies contain the highest level of security to fight fraud. Check out the 4 key elements of a secure interaction platform

Customer Interaction Strategy ROI: More Than Meets the Eye

Delve into 7 critical areas where your customer interaction strategy may be delivering substantial returns that don't always get the credit they deserve.

Optimizing the Online Sales Experience to Boost Conversions

Companies can secure more customers by pairing their online self-service sales experience with proactive on-screen support, ultimately reducing form abandonments.

Glia Earns CUSO of the Year Award

Just 8 months after launching our CUSO, Glia has been named a "CUSO of the Year" by Finopotamus, a leading credit union news source.

Unlocking Measurable Value: Glia Client Experiences

Don’t just take our word for it: Hear from 3 of our clients on the tangible benefits they’ve received that make Glia a game-changer.

Glia Voices: 3 Qs with Dr. Tiziana Nannavecchia, Senior Conversational Product...

Hear from our Senior Conversational Product Designer on her unique role and the exciting future of new features and functionalities at Glia.

5 Ways To Avoid The Consumer Financial Protection Bureau’s ‘Dangers From...

How financial institutions can successfully address 5 AI chatbot concerns raised by the Consumer Financial Protection Bureau (CFPB).

Virtual Assistants: Efficiency & Customer Self-Service

Virtual assistants provide customer self-service and easily handle routine inquiries for cost-effective automation. Here are 3 possible approaches to take.

What If You Could Get Every Interaction “Right?”

Understand how you can match the right interaction, with the right customer, at the right time–every time they contact you.

Deriving Value from the Insurance Contact Center

By implementing a holistic interaction platform, insurance companies can improve KPIs like first call resolution and average handle time, reducing operating costs.