Glia Blog | Digital Customer Service Explained

Wherever their productivity sweet spot lies, we're offering Glia team members the flexibility to explore what doing their best work means for them.

As businesses evolve, the need to deliver a personalized client experience remains. Digital Customer Service helps companies provide seamless interactions.

Insurance customer relationships are evolving, including how insurers engage with customers and agents. Taking a customer-centric, ‘digital-first’ approach can accelerate sales.

Are front line service employees enabled to guide customers to positive outcomes? Agents who are part of a digital-first operation are reporting the job feels different.

As you chart your customer journey, is the road smooth or filled with gaps? Learn how you can provide a seamless customer experience.

Is your customer experience consistent on and offline? Deliver a digital-first experience to meet customers where they are: On Screen.

Is your service delivery keeping PACE with customer expectations? How can you meet customers in their digital journeys?

What tools do you use to provide consistent answers for customers? KBs and conversational AI are two ways your company can deliver consistent service.

Reach customers with SMS as part of your communication strategy. Glia’s SMS Gateway enables you to achieve a new level of customer dialogue.

Think channel-less and look for a digital customer service platform that engages customers across all modalities (chat, video, phone, SMS, etc.).