Glia Blog | Digital Customer Service Explained

How can financial institutions use AI responsibly to improve call center efficiency, drive customer loyalty, and manage risk at the same time?

Here’s how the Glia Virtual Assistant has become one of the most trusted AI solutions in the financial services industry.

Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology.

The key is in leveraging GenAI to enhance—not replace—service reps. View areas where AI can make financial institutions more efficient.

Financial institutions want their frontline interaction technology to enable efficiency and growth while elevating user satisfaction. Here’s how to do it.

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The...

While it’s a bit too early to start hanging the stockings, it’s always a good idea to look into efficient customer service.

Take our test to determine if your financial institution is truly customer-centric. See how an interaction strategy can help!

Many FIs assume that their technologies contain the highest level of security to fight fraud. Check out the 4 key elements of a secure interaction platform

Delve into 7 critical areas where your customer interaction strategy may be delivering substantial returns that don't always get the credit they deserve.