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Six Podcasts Every CTO Should Know
At Glia, we know that the most forward-thinking companies are those led by executives who are always searching for new ideas—and new...
On the Podcast: Going Digital First at RFG with Shannon Spotswood
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally...
Six Podcasts Every Customer Experience Leader Should Listen To
At Glia, we can’t help but notice that the most forward-thinking companies are those with leaders who never stop adding to their...
The Case For Customer Service Chatbots- As Part Of Your CX...
If consumers had to give chatbots a performance review, it probably wouldn’t be stellar. This is true for all sorts reasons, but especially so...
Meet The Customer Service Rep Of The Year—in 2028
Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing...
On the Podcast: Creating Call Center Leaders with Jim Rembach
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an...
Five Keys To Successful Digital Transformation
According to McKinsey & Company, digital transformation is a uniquely complex challenge, because it impacts nearly every facet of an organization. It requires “unprecedented...
Five Ways To Become an Influencer Inside Your Company—And Why You...
We tend to think of networking as creating new connections outside of your company. While this is true, it’s important not to underestimate the...
4 Customer Service Love Stories That Do A Lot More Than...
By now, we’re all familiar with customer experience horror stories—those viral videos of customer service gone terribly, terribly wrong. The airline passenger dragged from...
When Customer Service Goes Bad, One Of These Reasons Is Likely...
“Over 50% of customers we’ve surveyed are restless, skilled at shifting spend and intolerant of poor experiences,” said Forrester CMO Victor Milligan on...
