Glia Blog | Digital Customer Service Explained

Glia and Q2 have recently acquired their 100th joint customer: Find out what makes us a dream team.

See the benefits of an AI virtual agent in banking, important considerations, and where to find a purpose-built AI assistant for the financial industry.

Which intelligent assistant solution is right for a first foray into AI banking? Dr. Ken Conroy establishes a key difference to keep in mind.

They say that old habits die hard, and that’s especially true in the world of contact centers.  Contact centers...

A glimpse into who you'll interact with at Glia's Interact 2024 industry conference. Network with financial services experts, thought leaders, and more.

Discover how innovative AI can help insurers capture valuable data from daily interactions, overcoming current challenges and unlocking insights for a strategic advantage.

Understand how you can measure your progress and success in deriving maximum value from the thousands of interactions you have with your customers.

So you’ve got users to your site, but how do you keep them there? Develop a digital customer engagement strategy to turn visitors into customers.

Insights into measuring the full breadth of the value created by the interactions between financial institutions (FIs) and their customers.

The wave of AI in Banking has been forming for some time now: How can you make sure you ride it towards progress without wiping out?