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On the Podcast: Going Digital First at RFG with Shannon Spotswood
January 18, 2019
Meet The Customer Service Rep Of The Year—in 2028
December 17, 2018
Five Keys To Successful Digital Transformation
November 30, 2018
Why Bots Alone Are Not a Smart Way to Lower Customer Service Costs
August 27, 2018
Social Media and the Customer Experience
April 24, 2018
Value of AI in Customer Service
April 18, 2018
Benefits of Omnichannel Customer Engagement Platforms
April 11, 2018
Five Myths About AI – Debunked
April 4, 2018
Innovation
What Google and Chatbots Have in Common
Justin DiPietro
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March 12, 2018
Innovation
Are Micro-Branches the Next Big Thing in Banking?
Jeffrey Mack
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December 21, 2017
Innovation
The Ultimate Support Agent Workstation
Jeffrey Mack
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November 2, 2017
Innovation
Seeing Is Believing
Jeffrey Mack
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October 31, 2017
Innovation
Why AI Assisted Human Chat is the Next Big Thing
Maddy Osman
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October 10, 2017
Innovation
The Ultimate Guide to CoBrowsing
Julie Aronson
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September 28, 2017
Innovation
Why the Phone’s Days are Numbered
Justin DiPietro
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June 19, 2017
Innovation
The Effect of Brexit on Fintech Around the World
Maddy Osman
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September 28, 2016
Innovation
Innovation is the Key to Effective Employee Incentive Programs
Jeffrey Mack
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March 15, 2016
Innovation
5 Predictions for FinTech in 2016
Swati Kumar
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February 8, 2016
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