Steven Kaish, Author at Glia Blog | Digital Customer Service Explained

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Is Omnichannel a Good Strategy for Customer Service?

Customer Engagement

Is Omnichannel a Good Strategy for Customer Service?

Steven Kaish - May 21, 2021

AI Bots

The First One Now Will Later Be Last? | The Times...

Steven Kaish - March 12, 2021

Contact Center Organization

Contact Center

Organizing the Contact Center to Drive the Digital Experience for Customer-Centricity...

Steven Kaish - February 19, 2021

How to Manage a Virtual Bot Agent

AI Bots

How to Manage a Virtual Agent – Fate of the Bots...

Steven Kaish - January 20, 2021

contact center chat software

Customer Experience

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish - October 7, 2020

contact center technology

Customer Engagement

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish - August 20, 2020

contact center

Customer Engagement

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish - July 8, 2020

contact center of the future

AI Bots

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish - June 11, 2020

call center

Customer Experience

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish - January 6, 2020

Change in the Contact Center

Customer Support

The Times They Are a-Changing: Talent in the Contact Center ...

Steven Kaish - July 29, 2019