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Steven Kaish

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Is Omnichannel a Good Strategy for Customer Service?
Customer Engagement

Is Omnichannel a Good Strategy for Customer Service?

Steven Kaish -
AI Bots

The First One Now Will Later Be Last? | The Times...

Steven Kaish -
Contact Center Organization
Contact Center

Organizing the Contact Center to Drive the Digital Experience for Customer-Centricity...

Steven Kaish -
How to Manage a Virtual Bot Agent
AI Bots

How to Manage a Virtual Agent – Fate of the Bots...

Steven Kaish -
contact center chat software
Customer Experience

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
contact center technology
Customer Engagement

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
contact center
Customer Engagement

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
contact center of the future
AI Bots

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
call center
Customer Experience

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
Change in the Contact Center
Customer Support

The Times They Are a-Changing: Talent in the Contact Center ...

Steven Kaish -
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