Beyond NLP Intents and Responses
Build or buy? A simplistic intent to response mapping method may not work well long term since the chatbot struggle to differentiate between queries.
Data-Driven Model Proves the ROI of Conversational AI in Banking
With potential cost savings conversational AI banking can deliver in customer service alone, the timing is perfect now to start your chatbot journey.
Member Effort – The Key to Member Loyalty
Build lasting relationships between your credit unions and your members.
As consumers, we all interact with many organizations in...
Glia Wins Best of Show #7 at FinovateFall 2019
Coming off the heels of 3 best of show awards in the last year, Glia was able to show yet again why...
Glia Takes Best of Show at CUNA Tech
Coming off our two Best of Show awards from FinovateEurope and FinovateSpring, we could not be more excited to announce that we...
First Contact Resolution Makes A Difference
Let’s face it: nobody likes calling customer service. The pre-recorded voices, the button pressing, and the wait times can all wear on a customer’s...
The Times They Are a-Changing: Talent in the Contact Center ...
This is the first installment of a blog series that examines the trends driving the transformation, reviews how people work in today’s...
Glia Wins Best of Show #6 at FinovateSpring
This past week, we headed back to sunny San Francisco to demo at FinvoateSpring 2019. Glia's CEO and Co-Founder, Dan Michaeli, took...
Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition
Conversational AI banking can drastically reduce customer acquisition costs while also delivering better customer experiences.
Glia Wins Best of Show at the 2019 CUNA Governmental Affairs...
Glia, an industry provider delivering platforms that combine technology with a human touch to give organizations seamless member experiences, was presented the...