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Thursday, December 12, 2024
Glia Blog | Digital Customer Service Explained
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Posts by Justin DiPietro
Justin DiPietro
9 POSTS
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Customer Support
Conversational AI, the Answer to Knowledge Base Shortcomings?
Justin DiPietro
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June 7, 2021
Contact Center
Digital Routing
Justin DiPietro
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February 26, 2021
AI Bots
Why Bots Alone Are Not a Smart Way to Lower Customer...
Justin DiPietro
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August 27, 2018
AI Bots
What Google and Chatbots Have in Common
Justin DiPietro
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March 12, 2018
AI Bots
Conversational AI- Short Tail Vs. Long Tail
Justin DiPietro
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November 9, 2017
Customer Engagement
Removing Regulation Hurdles with CoBrowsing
Justin DiPietro
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October 5, 2017
Innovation
Why the Phone’s Days are Numbered
Justin DiPietro
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June 19, 2017
Customer Experience
There’s a Human in that Bot!
Justin DiPietro
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August 8, 2016
Technology
WebRTC vs. Flash – Not Much of a Competition
Justin DiPietro
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May 19, 2015