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Friday, July 26, 2024
Glia Blog | Digital Customer Service Explained
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Posts by Rick Delisi
Rick Delisi
32 POSTS
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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Contact Center
Inside The Unified Interactions Index
Rick Delisi
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July 18, 2024
Customer Experience
Which is More Important: Customer Experience or Interactions?
Rick Delisi
-
June 28, 2024
Contact Center
Contact Centers as Value Centers
Rick Delisi
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June 14, 2024
Contact Center
The Importance of Customer Centricity
Rick Delisi
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March 15, 2024
Contact Center
The Rise and Efficiency of a Unified Interaction Team
Rick Delisi
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March 1, 2024
Contact Center
Improve Your Bottom Line with Unified Interaction Management
Rick Delisi
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February 16, 2024
Contact Center
A Contact Center “Channel Strategy” Was Your Only Option. Until Now.
Rick Delisi
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February 3, 2024
Contact Center
On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)
Rick Delisi
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January 26, 2024
Contact Center
Gauging Customer Centricity
Rick Delisi
-
September 29, 2023
Contact Center
What If You Could Get Every Interaction “Right?”
Rick Delisi
-
July 28, 2023
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