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Wednesday, May 31, 2023
Glia Blog | Digital Customer Service Explained
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Home Authors Posts by Rick Delisi

Rick Delisi

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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Interactions and Lessons From “The Last Ever DCS Summit”
Customer Engagement

Lessons From “The Last Ever DCS Summit”

Rick Delisi - May 5, 2023
What’s More Important Than Customer Interactions? Nothing.
Customer Engagement

What’s More Important Than Customer Interactions? Nothing.

Rick Delisi - April 21, 2023
Contact Centers Need to Consider Consolidated Digital Solutions
Contact Center

Contact Centers Need to Consider Consolidated Digital Solutions

Rick Delisi - February 17, 2023
When The Wrong Idea SOUNDS Like a Great Idea
Contact Center

When The Wrong Idea SOUNDS Like a Great Idea

Rick Delisi - December 9, 2022
What Omnichannel Was Meant to be
Contact Center

What Omnichannel Was MEANT To Be

Rick Delisi - September 30, 2022
The Dangers of the Digital Disconnect
Customer Experience

The Dangers of the Digital Disconnect

Rick Delisi - August 5, 2022
Time for a Reset on Net Promoter Score (NPS)
Contact Center

Time for a Reset on Net Promoter Score (NPS)

Rick Delisi - June 10, 2022
Imagine a World of ZERO Customer Service Phone Calls It’s Possible, if you Give Customers a Far Better Alternative
Customer Experience

Imagine a World of ZERO Customer Service Phone Calls

Rick Delisi - May 20, 2022
What If You Had a “Do-Over? ”How Would Your Service Model Be Different?
Contact Center

What If You Had a “Do-Over?”

Rick Delisi - May 6, 2022
Customer Service: To Infinity and Beyond. Digitally Transform To Rediscover Your Love Of Serving Others
Digital Customer Service

Customer Service: To Infinity and Beyond

Rick Delisi - April 22, 2022
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