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Rick Delisi

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Co-Author, “The Effortless Experience”
How does it FEEL to be on the front lines of customer service?
Customer Support

How Does it Feel to be on the Front Line of...

Rick Delisi -
Is your customer experience consistent on and offline? Deliver a digital-first experience to meet customers where they are: On Screen.
Customer Experience

A Tale of Two CXs

Rick Delisi -
Is your service delivery keeping PACE with customer expectations? How can you meet digital-first customers in their digital journeys?
Digital Customer Service

Keeping PACE With Digital-First Customers

Rick Delisi -
Rick Delisi - Why I Joined Glia
Customer Experience

Why I Joined Glia

Rick Delisi -
Agents shouldn't have to say "How May I Help You?"
Customer Experience

Get Your Agents To Stop Asking This One Question

Rick Delisi -
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