Rick Delisi, Author at Glia Blog | Digital Customer Service Explained

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Co-Author, “The Effortless Experience”

Deliver Customer-Centric Service with Digital Customer Service

Customer Engagement

See The World The Way Customers See It

Rick Delisi - November 5, 2021

What if every phone call was a failure? Deliver an Improved Customer Experience on THEIR Screen.

Contact Center

What If Every Phone Call Was Considered a Failure?

Rick Delisi - August 20, 2021

How does it FEEL to be on the front lines of customer service?

Customer Support

How Does it Feel to be on the Front Line of...

Rick Delisi - July 2, 2021

Is your customer experience consistent on and offline? Deliver a digital-first experience to meet customers where they are: On Screen.

Customer Experience

A Tale of Two CXs

Rick Delisi - June 18, 2021

Is your service delivery keeping PACE with customer expectations? How can you meet digital-first customers in their digital journeys?

Digital Customer Service

Keeping PACE With Digital-First Customers

Rick Delisi - June 11, 2021

Rick Delisi - Why I Joined Glia

Customer Experience

Why I Joined Glia

Rick Delisi - February 10, 2021

Agents shouldn't have to say "How May I Help You?"

Customer Experience

Get Your Agents To Stop Asking This One Question

Rick Delisi - February 1, 2021