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Rick Delisi

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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Stop THINKING About Coming to Interact 2024
Innovation

Stop THINKING About Coming to Interact 2024

Rick Delisi -
Change Your Organization’s Trajectory and Success in 90 Minutes
Contact Center

Change Your Organization’s Trajectory and Success in 90 Minutes

Rick Delisi -
Contact Center

Inside The Unified Interactions Index

Rick Delisi -
Which is More Important: Customer Experience or Interactions?
Customer Experience

Which is More Important: Customer Experience or Interactions?

Rick Delisi -
Contact Centers as Value Centers
Contact Center

Contact Centers as Value Centers

Rick Delisi -
The Importance of Customer Centricity and How to Achieve It by Answering One Question
Contact Center

The Importance of Customer Centricity 

Rick Delisi -
The Rise and Efficiency of a Unified Interaction Team
Contact Center

The Rise and Efficiency of a Unified Interaction Team 

Rick Delisi -
Improve Your Bottom Line with Unified Interaction Management
Contact Center

Improve Your Bottom Line with Unified Interaction Management 

Rick Delisi -
A Contact Center “Channel Strategy” Was Your Only Option. Until Now.
Contact Center

A Contact Center “Channel Strategy” Was Your Only Option. Until Now.

Rick Delisi -
On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)
Contact Center

On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)

Rick Delisi -
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