Six Podcasts Every CTO Should Know
At Glia, we know that the most forward-thinking companies are those led by executives who are always searching for new ideas—and new...
On the Podcast: Going Digital First at RFG with Shannon Spotswood
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally...
Six Podcasts Every Customer Experience Leader Should Listen To
At Glia, we can’t help but notice that the most forward-thinking companies are those with leaders who never stop adding to their...
3 Ways to Prepare Your Bank’s Workforce For AI
Artificial intelligence is often referred to as the 4th industrial revolution. This revolution is transforming organizations, none more so than banks.
The Case For Customer Service Chatbots- As Part Of Your CX...
If consumers had to give chatbots a performance review, it probably wouldn’t be stellar. This is true for all sorts reasons, but especially so...
5 Ways to Improve Your Bank’s Bottom Line With Conversational AI
How conversational AI can solve your most strategic problems: improving the digital banking customer experience, & increasing employee productivity.
Meet The Customer Service Rep Of The Year—in 2028
Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing...
On the Podcast: Creating Call Center Leaders with Jim Rembach
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an...
Five Keys To Successful Digital Transformation
According to McKinsey & Company, digital transformation is a uniquely complex challenge, because it impacts nearly every facet of an organization. It requires “unprecedented...
Privacy, Please: Three Considerations For Banks Adopting AI
When implemented correctly, AI presents amazing opportunities for the financial services industry to surprise and delight customers.