Jill Majors, Author at Glia Blog | Digital Customer Service Explained

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Turn your SMS messages into conversations with customers.

Customer Engagement

Better Serve Customers with Conversational SMS

Jill Majors - May 28, 2021

Property & Casualty Insurers differentiate themselves in the market place with digital customer service.

Contact Center

Guiding Insurance Customers to Success On Screen

Jill Majors - May 14, 2021

Upgrade your digital experiences with OnScreen Collaboration and more.

Customer Engagement

Add Clarity to Your Customer Service Interactions

Jill Majors - April 30, 2021

Banks and financial institutions can help consumers go green for Earth Day.

Digital Customer Service

Going Green for Earth Day and Beyond

Jill Majors - April 16, 2021

Can secure chat be a better customer experience than secure inbox?

Customer Engagement

Secure Chat: A User-Friendly Alternative to Secure Mailbox?

Jill Majors - April 9, 2021

Tips & tricks for operators to make the most of video chat.

Customer Experience

Making the Most of Video Chat

Jill Majors - April 2, 2021

Make-the-Most-of-SMS-Texts-

Customer Engagement

Personalize the Conversation: Making the Most of SMS Marketing

Jill Majors - March 19, 2021

Virtual Branches can help banks and credit unions deliver a superior customer experience.

Customer Engagement

Expand Member Reach with Virtual Branches

Jill Majors - March 5, 2021