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Jill Majors

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Maintaining Human Connections in a Digital-First World
Customer Engagement

Maintaining Human Connections in a Digital-First World

Jill Majors -
Digital Customer Service with SMS, Secure Messaging, and Voice Improve Collections
Customer Engagement

How to Improve Collections Through Seamless Interactions

Jill Majors -
Insurers Find Marketing Value in Digital Customer Service
Insurance

Insurers Find Marketing Value in Digital Customer Service

Jill Majors -
Putting the Us in Customer
Customer Experience

Putting the Us in Customer

Jill Majors -
“Digital Customer Service” Book Named to Forbes’ List of Top Business Books of 2021
Customer Experience

“Digital Customer Service” Named to Forbes’ List of Top Business Books...

Jill Majors -
2021: Prioritizing Customer and Rep Experience Revisiting our Most Popular Customer Service Articles
Customer Experience

2021: Prioritizing Customer and Rep Experience

Jill Majors -
Recapping the conversation on How to Reinvent Customer Service OnScreen
Customer Experience

How to Reinvent Customer Service–OnScreen

Jill Majors -
Are You Offering a Seamless Customer Experience?
Customer Experience

Chat is No Longer Enough to Deliver Customer Service

Jill Majors -
Enhance Customer Interactions in a Digital World
Customer Experience

Know Your Customer … Digitally

Jill Majors -
Digital Transformation Begins with Customer Experience
Customer Engagement

Putting Customers at the Heart of the Process

Jill Majors -
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