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Tuesday, March 21, 2023
Glia Blog | Digital Customer Service Explained
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Home Authors Posts by Jill Majors

Jill Majors

26 POSTS 0 COMMENTS
Haunted Over the Holidays: How Digital Customer Service Improves Your Seasons Greetings
Contact Center

Haunted Over the Holidays?

Jill Majors - October 28, 2022
How Do You Ensure Your Engagement Platform is Secure?
Technology

How Do You Ensure Your Engagement Platform is Secure?

Jill Majors - July 8, 2022
Maintaining Human Connections in a Digital-First World
Customer Engagement

Maintaining Human Connections in a Digital-First World

Jill Majors - May 13, 2022
Digital Customer Service with SMS, Secure Messaging, and Voice Improve Collections
Customer Engagement

How to Improve Collections Through Seamless Interactions

Jill Majors - April 15, 2022
Insurers Find Marketing Value in Digital Customer Service
Insurance

Insurers Find Marketing Value in Digital Customer Service

Jill Majors - April 1, 2022
Putting the Us in Customer
Customer Experience

Putting the Us in Customer

Jill Majors - February 4, 2022
“Digital Customer Service” Book Named to Forbes’ List of Top Business Books of 2021
Customer Experience

“Digital Customer Service” Named to Forbes’ List of Top Business Books...

Jill Majors - January 14, 2022
2021: Prioritizing Customer and Rep Experience Revisiting our Most Popular Customer Service Articles
Customer Experience

2021: Prioritizing Customer and Rep Experience

Jill Majors - December 28, 2021
Recapping the conversation on How to Reinvent Customer Service OnScreen
Customer Experience

How to Reinvent Customer Service–OnScreen

Jill Majors - December 10, 2021
Are You Offering a Seamless Customer Experience?
Customer Experience

Chat is No Longer Enough to Deliver Customer Service

Jill Majors - November 12, 2021
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