The Future of AI Management
At this point everyone has heard of Artificial Intelligence and it continues to grow in popularity across businesses and industries. By utilizing...
The Case for AI in Banking?
A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant chatbot.
Glia Signs 20 New Credit Unions in 4 Months
At Glia, we pride ourselves on being a leading provider of Digital Customer Service by improving how Credit Unions serve their members...
With Infrequent Customer Interactions, Make Every one Count
I changed automobile insurance providers like socks in my twenties, always chasing the best deal. I had literally never made a claim,...
The Times They Are a-Changing: Talent in the Contact Center Part...
Check out the previous installment of this series: “The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of...
Next-Generation Video Banking
When you think of banking you probably picture getting in your car, driving down there and waiting in line for someone to...
Cool Space + Cool Clients = Cool Vendor
At the risk of sounding braggadocious, we're feeling pretty cool at Glia these days. A big part of that is the high...
Can Zoom Power a Contact Center?
In this WFH environment, we often spend the majority of the day as a square in Zoom’s grid view—that’s the way we...
The Times They Are a-Changing: Talent in the Contact Center Part...
Check out the previous installment of this series: The Times They Are a-Changing: Talent in the Contact Center Part 2: Players and...
“Transient” Members In A Work-From-Home World
There is no doubt that life after the pandemic will be forever changed. However, there are certain aspects of the professional landscape...