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Internet First Omni-Channel Strategy

The term "omni-channel" has become very buzzy within the retail world. From automotive sales to luxury retail, executives have omni-channel on their minds. One...

Real-Time Lead Response

"When the opponent is just beginning to plan its strategy, it is easy to strike" - Sun Tzu So your company website is looking crispy,...

Skype Will Die In Less Than 5 Years

It has only been two years since Microsoft purchased Skype for $8.5B (at a time when Skype was generating around 800M in annual revenue)....

WebRTC vs. Flash – Not Much of a Competition

WebRTC (Web Real Time Communication) the newest standard for online communication and is intended to replace Adobe's old-man Flash. Prior to WebRTC, in order...

Offshore vs. Outsource: Pros, Cons, and Tips

Throughout my life I have spent hundreds of thousands of dollars hiring contractors. I have usedOdesk, Elance, Houdini, Fiverr, Amazon Mechanical Turk and many...

Getting Away from: “How May I Help You?”

Lets talk about "chat-speak" for the modern day consumer. Chat has been around for almost 20 years and in that time there are a...

Facebook Advertising for your BDC

Chances are when you think of internet advertising your are thinking of purchasing keywords on Google. Given that Google has ~75% of the search...

Are You Spamming Your Visitors with Live Chat?

In design, the concept of “the crystal goblet” explains that a glass should be made of a clear material in order to showcase the...

Introducing the Glia Auto Chat Robot (Managed Chat?)

Introducing the brand new Glia Managed Automotive Robot Chat (MARC)! Why bother developing rapport with your customers when MARC can focus on charming your customers...
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