Dan Michaeli, Author at Glia Blog | Digital Customer Service Explained

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Happy Holidays from Glia! Reflecting on the Success of 2021

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Gratitude for YOU, the Digital Customer Service Community

Dan Michaeli - December 23, 2021

zoom vs glia

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Can Zoom Power a Contact Center?

Dan Michaeli - June 16, 2020

Active Listening and Customer Service

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Active Listening Applied to Customer Service

Dan Michaeli - May 19, 2020

digital customer service

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Does Your Site Really Need A Phone Number?

Dan Michaeli - May 12, 2020

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Digitally Transforming in 3 Quarters Instead of 3 Years

Dan Michaeli - April 29, 2020

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Remote Team Building

Dan Michaeli - April 24, 2020

customer interaction

Customer Experience

How To Raise The (Painfully Low) Bar On Customer Service Calls

Dan Michaeli - August 16, 2018