Glia Credit Union Client Featured on CUbroadcast Talk Show
Responsiveness and a focus on member service are two guiding principles for most credit unions. However, 2020 has pushed the boundaries of...
Giving Thanks for Finovate Best of Show #9
On the eve of Thanksgiving in the US this year, Glia was blessed with one more thing to be thankful for—our record-setting...
Four Steps to Digital Customer Service
2020 has been a year of change, perseverance and evolution. Companies needed to adapt to the changing times by moving a majority...
Glia’s WhiteGlove Customer Service
Glia is transforming Digital Customer Service and creating one single system of engagement that allows agents to meet customers where they are...
The Times They Are a-Changing: Talent in the Contact Center Part...
Today’s contact center managers focus primarily on agent performance and customer service level metrics, and using those metrics to drive staffing, training...
6 Tips for Designing Your First Chatbot
How a "non-coder" was able to create a chatbot to support visitors when human agents are offline or handling other engagements.
PSECU Brings Life to Virtual Assistants
When PSECU, Pennsylvania's largest credit union, implemented Glia's chat functionality back in 2016, they saw a large increase in chat volumes...
Glia Client Experiences – Mercury Insurance
We discuss the role Glia has played in Mercury Insurance's efforts to improve the online agent and underwriter experiences.
Serving the Customer of the Future: Online Journeys
What typically happens when a new prospective customer lands on your website? Attracting visitors on your web properties is only half the...
The Times They Are a-Changing: Talent in the Contact Center Part...
Check out the previous installment of this series: The Times They Are a-Changing: Talent in the Contact Center Part 4: The Research...