2021: Prioritizing Customer and Rep Experience
We look back on the top articles of 2021 and how Digital Customer Service has reshaped the customer experience and improved service delivery.
Gratitude for YOU, the Digital Customer Service Community
As 2021 comes to a close, we are reflecting on the amazing experiences that we’ve had with customers, partners, and the broader financial community.
How to Reinvent Customer Service–OnScreen
Kate Leggett of Forrester and Glia’s Rick DeLisi discussed how companies can reinvent customer service OnScreen. View our recap.
The Race To Keep Up With Customer Expectations
Neglecting customer service, falling short of customer expectations and failing to meet customers where they are is like running with lead shoes.
Rev Up P&C Insurance Sales with a Seamless Customer Journey
The digital customer experience is driving sales for P&C insurance. This fun infographic highlights the benefits and how to rev up sales.
Chat is No Longer Enough to Deliver Customer Service
Is web chat enough to deliver a seamless customer experience? We delve into why chat alone is not enough.
See The World The Way Customers See It
Do you think ABOUT your customers or think LIKE your customers? Digital Customer Service can help visualize and improve the customer experience.
Conversational Banking Summit – How Virtual Assistants Will Evolve in Credit...
Thoughts and key take-aways from the Conversational Banking Summit session discussing how conversational AI is evolving in banks and credit unions.
Know Your Customer … Digitally
Develop a closer relationship with customers and members, while also maintaining security and a personalized connection. Digital Customer Service can help build trust and improve the customer experience.
Conversational Banking Summit – How Conversational AI Is Changing Digital Banking
How Glia, Q2, & Finn AI (now part of Glia) come together to help FIs deliver an elevated, self-contained, and complete service experience.