Chris McManus, Author at Glia Blog | Digital Customer Service Explained

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We Have Transformed Into Digital-First Beings

C-Suite

We Have Transformed Into Digital-First Beings

Chris McManus - September 17, 2021

OnScreen Digital Customer Service is Not Just for Digital Natives Anymore

Customer Experience

Digital Customer Service is Not Just for Digital Natives Anymore

Chris McManus - September 10, 2021

Glia CEO Dan Michaeli recounts a “light bulb” moment he had during the early launch phase of the Digital Customer Service (DCS) platform.

C-Suite

“Phone” and “Voice” Aren’t The Same Thing

Chris McManus - September 8, 2021

New book now available: Digital Customer Service: Transforming Customer Experience for an On-Screen World

C-Suite

Meeting Your Customers Where They Are

Chris McManus - August 31, 2021

Now It's Our Turn: Signed Digital Customer Service Book

C-Suite

Now It’s Our Turn

Chris McManus - August 27, 2021

Replace Your Phone Number: Prioritize Digital Customer Service for a Better Experience

Customer Experience

Time to Replace Your Corporate Phone Number for a Digital-First Strategy

Chris McManus - July 30, 2021