Glia Blog | Digital Customer Service Explained

While everyone wants to feel empowered and cared for by their insurance agent, few things can squash those happy vibes like getting a little...

Over the last decade, there has been an enormous shift in focus from product to customer.  Whereas product quality was once the main priority,...

It’s a pretty well known fact in the world of ecommerce that the most effective form of marketing is through word of mouth. Consumers...

Your sales team is fantastic, your email campaigns get enough opens and clicks to make your head spin, and your homepage views are through...

Marketing automation has been the pinnacle of customer engagement ever since Amazon managed to really get it right.  The purpose of automation is to...

Being flexible and fast is always advantageous in the workplace, but there comes a point during content creation when you just need to be...

This piece is the third installment in our Reaching A Millennial Audience series.  See part one, here. Here’s the truth about millennials: they don’t like...

Check out these 5 fantastic conferences for sales and marketing nerds all around the country! TechCrunch Disrupt Upcoming:  December 7-8, 2015 Location:  London, UK Disrupt is a fantastic...

This piece is the second installment in our Reaching A Millennial Audience series.  See part one, here. With childhoods spanning decades of rapid technological advancement,...

In December 2013, IBM released its annual 5 in 5 predictions. One of the predictions declared that “In 5 years, buying local will beat...