Glia Blog | Digital Customer Service Explained

Develop a closer relationship with customers and members, while also maintaining security and a personalized connection. Digital Customer Service can help build trust and improve the customer experience.

How Glia, Q2, & Finn AI (now part of Glia) come together to help FIs deliver an elevated, self-contained, and complete service experience.

One of our partners, Apiture, explores transforming the digital banking experience. "In the age of digital technology, it all comes down to experience."

Implementing the AI-driven chatbot helps to keep customer attention back onto the on-screen platforms where they want to be.

Starting a new job can be nerve wracking. You’re excited to join the team, but it’s hard to know what it’ll be like. 2 Glianeers share their experiences.

Millennials and Gen Zs are banking much differently than their parents’ generations, and soon their preferences will become industry standards.

P&C insurance carriers can boost sales and leave less money on the table by improving the Digital Customer Experience

Digital Customer Service (DCS) is not only convenient for customers and more effective, but also provides better data security. New DCS book explains why.

Many companies are undertaking digital transformation projects. But are they putting the customer first?

How a data-centric approach with new developments in Natural Language Understanding efforts and a Multi-Task Learning Approach creates our Joint Model.