Empowering Your Remote Workforce
By now, most people are familiar with working remotely and have found themselves in the position where they need to adjust to...
Digital Customer Service – the Movie
Digital Customer Service, or DCS, is a solution that enriches customer touchpoints on web, mobile, and phone engagements. These include everything from...
Phil Sorgen Joins Glia Board
2019 was a great year for Glia! We started off with a rebrand (from SaleMove to Glia), secured $20M in funding, received...
How to Activate Home Agents in Less Than 48 Hours
Enabling Customer Service in Today's Work From Home Environment
Problem: Forced Closing of Business Locations
Service Continuity in a Disrupted World
We take for granted day-to-day activities like going to work, the store, the bank, or just about any public gathering. But beyond...
Glia Wins Best of Show #8 at FinovateEurope 2020
We started 2020 off with a bang - Glia was able to secure yet another Best of Show award. Glia’s CEO and...
PSECU’s Frictionless Member Service
Member service and satisfaction are two of the foundational principles that Credit Unions focus on to compete with big banks that offer...
The Times They Are a-Changing: Talent in the Contact Center Part...
Check out the first installment of this series: The Times They Are a-Changing: Talent in the Contact Center Part 1: Setting the...
Beyond NLP Intents and Responses
Build or buy? A simplistic intent to response mapping method may not work well long term since the chatbot struggle to differentiate between queries.
Data-Driven Model Proves the ROI of Conversational AI in Banking
With potential cost savings conversational AI banking can deliver in customer service alone, the timing is perfect now to start your chatbot journey.