Kevin Simms, Author at Glia Blog | Digital Customer Service Explained

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Digital Customer Service BEFORE an Online Banking Upgrade? Prioritizing Customer Experience for Smoother Technology Transitions

Digital Customer Service

Digital Customer Service BEFORE an Online Banking Upgrade?

Kevin Simms - April 23, 2021

Glia + Infosys

Contact Center

Glia and Infosys Partner to Enhance Digital Customer Service for Businesses...

Kevin Simms - February 16, 2021

IDB Global FCS's CUbroadcast Interview

Customer Experience

Glia Credit Union Client Featured on CUbroadcast Talk Show

Kevin Simms - December 14, 2020

FinovateWest Digital Best of Show 2020

Customer Experience

Giving Thanks for Finovate Best of Show #9

Kevin Simms - December 2, 2020

glia gartner

Customer Engagement

Cool Space + Cool Clients = Cool Vendor

Kevin Simms - June 18, 2020

small business lending

Customer Experience

Lending a Hand with Small Business Lending

Kevin Simms - May 29, 2020

Customer Service Continuity

Customer Experience

Service Continuity in a Disrupted World

Kevin Simms - March 17, 2020

psecu

Customer Experience

PSECU’s Frictionless Member Service

Kevin Simms - February 5, 2020

rick delisi

Customer Experience

Member Effort – The Key to Member Loyalty

Kevin Simms - November 12, 2019