Digital Customer Service, or DCS, is a solution that enriches customer touchpoints on web, mobile, and phone engagements. These include everything from communication choices (messaging, audio/video chat, etc.) to onscreen collaboration (live observation and CoBrowsing)- creating rich, personalized experiences.
The best way to experience Glia’s Digital Customer Service would be through a personalized, live demo. In the meantime, we’ve created a short video to give you a quick overview of DCS and walk you through some of its many benefits.
What Are Some Benefits of Digital Customer Service?
DCS is known to reduce customer effort by eliminating common (and even unique) customer pain points at the source. Companies who focus on digital customer services have seen 20% increases in customer satisfaction and net promoter scores, while also decreasing the amount of time both customers and agents are spending on the phone (up to 18%.) Additionally, companies who are guiding their customers through online channels have seen increases in conversion up to 4x.
If you liked our video and are interested in learning more about some of its most popular features, feel free to check out our video on CoBrowsing. In this short video, we discuss how companies can utilize this tool to get on the same page as their customers and guide them through points of friction during online browsing sessions in real-time.
If you’re interested in seeing how Glia can help you kick start your digital transformation and make your business a DCS leader, click here to request a personalized demo!