Glia Blog | Digital Customer Service Explained

Insurance companies are effectively using SMS to send claim status updates, provide billing reminders and re-engage abandoned applications.

Financial institutions want to successfully drive adoption of instant payment technologies. Here are 3 ways to do that with the right interaction platform.

Rick DeLisi shares his thoughts on the state of the customer survey and how he sees the methods of collecting feedback changing in the future.

How can financial institutions use AI responsibly to improve call center efficiency, drive customer loyalty, and manage risk at the same time?

Here’s how the Glia Virtual Assistant has become one of the most trusted AI solutions in the financial services industry.

Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology.

The key is in leveraging GenAI to enhance—not replace—service reps. View areas where AI can make financial institutions more efficient.

Financial institutions want their frontline interaction technology to enable efficiency and growth while elevating user satisfaction. Here’s how to do it.

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The...

While it’s a bit too early to start hanging the stockings, it’s always a good idea to look into efficient customer service.