Serving The Customer Of The Future
I was born in 1995 and got my first PC in 2002 with Windows 95 on it. I’ve been browsing the web...
Online Member Service
There is a significant global trend of customers wanting to self-service. The ability to self-service is great for members and means financial...
Active Listening Applied to Customer Service
The role of a Customer Service Agent can be daunting. Customers today have a lot of access to information and services online...
Does Your Site Really Need A Phone Number?
Self-service is a magical concept. Think about the monumental leap that we’ve achieved by empowering customers to complete a process or resolve...
Mature Generations and Digital Tools
Long thought to be a largely insurmountable feat, plugging mature generations into digital tools has taken on a new level of significance...
Glia Recognized in 2020 Gartner Report
2020 is the year of Digital Customer Service (DCS). In one way or another, everyone has had to evolve and adapt to...
Glia Clients Talk Service Continuity
In the wake of social distancing, communication between businesses and their customers has been put to the ultimate test. How can large...
Digitally Transforming in 3 Quarters Instead of 3 Years
Glia is fortunate to work with some of the largest and most sophisticated enterprises in the world. With this privilege, comes a...
Remote Team Building
We’ve spent the last 8 years bridging the Atlantic to bring our teams in Europe and the US together under a unified...
Customer Support is Better with Artificial Intelligence
Research suggests that across the board customers prefer to self serve for routine tasks & queries. Here's why offering a combination of options works best.