Glia Blog | Digital Customer Service Explained

There are numerous digital communication solutions available to both customers and companies. These solutions provide contact channels that can be accessed quickly, easily, and...

Companies are starting to realize that just focusing on good customer service is quickly becoming a thing of the past.  Companies that want to...

Of all the features of our omnichannel customer engagement solutions that we demonstrate, CoBrowsing most often elicits the biggest reaction. It’s awesome to see...

Technology has made customer support faster and easier. Rather than weaving through an IVR or holding on the phone to receive support, today, consumers...

Lately it seems like everyone is talking about AI (Artificial Intelligence) and its impact on customer interactions. In the world of digitally based enterprises,...

Offering a Better Banking Experience Through Micro-Branches With 81% of consumers managing their finances online, banks are increasingly having to rethink their brick and mortar...

The telephone’s place in today’s customer journey Like it or not, the traditional phone call is still the primary method for many customers to engage...

As business moves online, engagement between companies and their customers online becomes a major component of the customer experience. While data about customers is...

To use a bot in your business or not, that is the question. Recently, businesses have been working on improving their artificial intelligence engines,...

A Path Towards Delivering An Optimal Customer Experience It’s no secret that customer expectations are at an all-time high and, for many companies, meeting their...