In the wake of social distancing, communication between businesses and their customers has been put to the ultimate test. How can large organizations keep the lines of communication open and ensure their customers are able to connect with an agent or advisor the way they always have in the past? 

We sat down, virtually—from the safety of our home offices—with Glia clients, Seth McCune, Managing Director of Operational Efficiency at Orion Advisor Technology, and Kevin Bailey, Director of Underwriting Research and Innovation at Mercury Insurance, to hear how they responded to recent events. and how they kept their high standards of customer service using remote agents. 

In this testimonial video we discuss: 

  • How COVID and social distancing impacted their customer service 
  • How they’re staying connected to their customers 
  • How they enabled at-home agents and how they adapted to these changes 
  • Advice they’d give to other businesses being affected by social distancing