2020 is the year of Digital Customer Service (DCS). In one way or another, everyone has had to evolve and adapt to the new wave of remote work and digital communication, both personally and professionally. Fortunately, DCS is the core of what we do at Glia. We are extremely passionate about digital-first communication and relentless in our pursuit of innovative new ways to improve how companies approach Digital Customer Service.
That being said, we are excited to announce that Glia has been listed in Gartner’s 2020 Market Guide for Digital Customer Service and Support Technologies. This report helps businesses evaluate the DCS Industry’s top vendors which focus their service offerings around creating seamless engagements across a variety of different communication channels.
“Glia Unified Agent Desktop is a browser-based application that allows agents to manage interactions and review context related to these interactions, including history and transcripts. Glia provides a voice solution, enabling enterprises to transition from a traditional telephony solution to an all-digital solution for voice. Glia can also integrate with existing telephony systems to enable phone calls to be bound to web sessions, providing digital customer service to traditional phone calls.”
To read the report compliments of Glia (a $1,295 value), click here!