Glia Blog | Digital Customer Service Explained

Glia's engineering teams are creating a new customer service category. This post gets to the core of how we’re able to do that.

Getting on the same page with your customers can save time and differentiate you in the market. What is stopping you from offering amazing experiences?

Considering an upgrade of your online banking platform? The inclination might be to prioritize DCS until AFTER such changes. But is that wise?

Our banking chatbot for Q2 is an AI-driven conversational assistant – built specifically for banks and credit unions – that enhances the customer experience by using easy to understand language to improve digital engagement.

Q2 Digital Banking customers can now offer intelligent automated assistance in their mobile and online banking channels.

As Earth Day approaches, here are some ways that financial institutions can contribute to conservation efforts.

Offering secure file transfer via chat can be win-win. Learn how reducing reliance on secure email can improve customer experience.

As a digital customer service operator, are you making the most of video chat? View our tips & tricks to set your video interactions apart.

Glia’s exceptional people and culture of collaboration are at the core of our success. We took a look back at how our team faced COVID-19 and became stronger through the challenges.

If you’re using SMS to reach customers today, what is their experience? Is it a one-way communication or is it a conversation? The opportunities to engage your customers via SMS are endless!