Glia Blog | Digital Customer Service Explained

Your service model is costing your company too much to create a worse customer experience. See how a seamless service model can impact your bottom line.

The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess.

Are your customers or members able to get help when they need it, no matter when that may be? We look at recent holiday banking trends.

Customer communication is crucial. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages.

We look back on the top articles of 2021 and how Digital Customer Service has reshaped the customer experience and improved service delivery.

As 2021 comes to a close, we are reflecting on the amazing experiences that we’ve had with customers, partners, and the broader financial community.

Kate Leggett of Forrester and Glia’s Rick DeLisi discussed how companies can reinvent customer service OnScreen. View our recap.

Neglecting customer service, falling short of customer expectations and failing to meet customers where they are is like running with lead shoes.

The digital customer experience is driving sales for P&C insurance. This fun infographic highlights the benefits and how to rev up sales.

Is web chat enough to deliver a seamless customer experience? We delve into why chat alone is not enough.