Glia Blog | Digital Customer Service Explained

Customers, especially those in the digital space, increasingly have  more choices than ever before. Most of us generally assume that more variety is linked...

We understand the importance of customer experience, but what is the actual correlation between customer experience and revenue growth? Is it even possible to...

The premier fintech event of the year, FinovateFall promises to showcase some of the greatest new tech for financial services! If you can make...

We’ve discussed the strong numbers behind these strong customer experience strategies and taken a look at how they impact banks positively. With banks moving...

Competitive interest rates are used to influence both the market value of bank assets and the customer’s ability to repay their mortgages and other...

From Facebook to Apple, some of the biggest tech companies are turning to bots in an attempt to simplify the online purchase process. Unfortunately,...

Successful companies understand that the customer experience doesn’t end once the sale is completed. Although not as sexy as marketing and customer service, the...

There are many potential touch points between customer and brand that result from a customer’s awareness, advocacy, and eventual purchase or use of a...

If you were asked to think of an image that represents the word “infinity” you would most likely think of a sideways number eight,...

Today’s business landscape is often in a state of flux. Whether these changes are cultural, economic, or technological, companies are challenged to...