Glia Blog | Digital Customer Service Explained

Online shopping appears to be the perfect method to grow a  company in an increasingly globalized world. Considering that everything you want to buy...

As our economy increasingly depends on digital devices, online retailers everywhere are adapting their sales strategies to cater to a new type of client:...

There’s one major reason why you’re still making cold calls: they work. Sales expert Alen Mayersays cold calling is “an effective and powerful sales...

Monetary interactions once meant face-to-face meetings where cash exchanged hands. The financial services industry has since undergone innumerable transformations. With Finovate Europe right around...

There’s no secret about it: happy employees are productive employees. However, not a lot of American employees are happy. According to a Gallup poll,...

Social media plays an important role in our world today — more so than just making it easy to stalk friends, follow celebs, and...

A new year means reflecting on your customers’ habits — including their spending patterns. After the holiday shopping frenzy, it’s no wonder that many...

So now that you’ve reeled in a new customer, the hard work is over, right? In many cases, the work has just begun. Customer...

While everyone wants to feel empowered and cared for by their insurance agent, few things can squash those happy vibes like getting a little...

Over the last decade, there has been an enormous shift in focus from product to customer.  Whereas product quality was once the main priority,...