Glia Blog | Digital Customer Service Explained

Digital Customer Service: Transforming Customer Experience for an On-Screen World, is out today! Learn how you can meet customers where they are... OnScreen.

Exciting new book on Digital Customer Service details the extraordinary opportunity to transform the customer experience OnScreen and provides a roadmap for how your company can get there.

Serving customers on their screen is the definition of customer-centricity. Today, customers making a separate call should be thought of as a failure.

Financial institutions can push their credit cards “top of wallet” and “top of service" through improved cardholder experiences online.

How do banks and credit unions deliver off-hours service that still creates the positive, loyalty-generating experience that customers expect on-hours? 

Keep it: friendly, direct, familiar, fast. Conversational AI chatbots utilize 4 distinct techniques to create strong digital retention.

Insurance carriers can differentiate themselves with a focus on digital-first agent experiences. Up-leveling Agent Portals increases loyalty and business.

Replacing, not removing, your corporate phone number on digital properties enables richer customer experiences and broader communication choices.

Wherever their productivity sweet spot lies, we're offering Glia team members the flexibility to explore what doing their best work means for them.

As businesses evolve, the need to deliver a personalized client experience remains. Digital Customer Service helps companies provide seamless interactions.