Glia Blog | Digital Customer Service Explained

A recap of perspectives from business leaders on how to transform OnScreen DCS experiences as we’ve all evolved to become 'Digital Natives.'

Dr. Kenneth Conroy details how a data-centric approach led to a world-leading conversational AI for banking product.

Glia CEO Dan Michaeli recounts a “light bulb” moment he had during the early launch phase of the Digital Customer Service (DCS) platform.

As you move to Digital Customer Service, here are 4 strategies that you should consider to streamline your operations and reduce call handle times.

Digital Customer Service: Transforming Customer Experience for an On-Screen World, is out today! Learn how you can meet customers where they are... OnScreen.

Exciting new book on Digital Customer Service details the extraordinary opportunity to transform the customer experience OnScreen and provides a roadmap for how your company can get there.

Serving customers on their screen is the definition of customer-centricity. Today, customers making a separate call should be thought of as a failure.

Financial institutions can push their credit cards “top of wallet” and “top of service" through improved cardholder experiences online.

How do banks and credit unions deliver off-hours service that still creates the positive, loyalty-generating experience that customers expect on-hours? 

Keep it: friendly, direct, familiar, fast. Conversational AI chatbots utilize 4 distinct techniques to create strong digital retention.