Glia Blog | Digital Customer Service Explained

Ramping up Digital Customer Service doesn't mean losing the human element. With the continuous engagement of DCS, you can strengthen customer relationships.

Customers don't hate making calls. They dislike The Disconnect; when their OnScreen experience isn’t connected to their off-screen phone experience.

As financial institutions seek to increase small business lending, tools like Digital Customer Service help increase conversions and accelerate business.

Glia’s AI-powered banking chatbot offers much-needed relief to call centers, freeing up agent time to focus on personal, high value conversations.

Trying to provide a higher level of Digital Customer Service (DCS) and increase engagement? Use this checklist to stay on track.

How do you ensure your communications platform is secure? Explore key questions financial institutions should ask their fintech providers about security.

Customer expectations for digital service keep increasing. Here are three key Digital Customer Service steps to ensure you stay ahead of them.

The Finn AI acquisition combines chatbot verticalization with Glia’s ability to scale, accelerating conversational AI for digital banking and beyond.

As part of our Glia Voices blog series, we asked our employees what LGBTQ+ Pride means to them and the importance of an inclusive workplace.

Many leaders don’t understand NPS as well as they ought to. We explore three common misnomers leaders have about Net Promoter Scores.