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Customer Support is Better with Artificial Intelligence
Research suggests that across the board customers prefer to self serve for routine tasks & queries. Here's why offering a combination of options works best.
Beyond NLP Intents and Responses
Build or buy? A simplistic intent to response mapping method may not work well long term since the chatbot struggle to differentiate between queries.
Data-Driven Model Proves the ROI of Conversational AI in Banking
With potential cost savings conversational AI banking can deliver in customer service alone, the timing is perfect now to start your chatbot journey.
6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot
If customers don’t trust a bank’s chatbot, they won’t unlock value from it—and the chatbot is just another unused feature within their banking app.
AI & Financial Services Can Work Together to Rebuild Consumer Trust
Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. We examine how FIs can build consumer trust.
The Case For Customer Service Chatbots- As Part Of Your CX Strategy
If consumers had to give chatbots a performance review, it probably wouldn’t be stellar. This is true for all sorts reasons, but especially so...
Build a Digital Customer Engagement Strategy
So you’ve got users to your site, but how do you keep them there? Develop a digital customer engagement strategy to turn visitors into customers.
On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)
From Contact Center as a Service (CCaaS) to Unified Interaction Management, explore how this evolution empowers businesses and increases overall satisfaction.
From Gen Z to Boomers: Meeting the Banking Needs of Each Generation
Understanding generational differences opens up much greater potential for banks and credit unions that have the right technology and marketing.
Overcoming the Challenge of Providing 24/7 Customer Service is a Straightforward Solution
How do banks and credit unions deliver off-hours service that still creates the positive, loyalty-generating experience that customers expect on-hours?