5 Pain Points That Show Why Omnichannel Customer Support is the...
Successful companies understand that the customer experience doesn’t end once the sale is completed. Although not as sexy as marketing and customer service, the...
Video Chat for Business
Research has shown that adding video chat for business can foster many benefits: longer customer visits and positive brand association, reduced drop offs, declining...
How to Use the 7% Rule to Leverage Customer Experience
What is the 7% rule?
Believe it or not, only 7% of all communication is conveyed verbally. That might sound very low, but factoring in...
The Paradox of Choice
Customers, especially those in the digital space, increasingly have more choices than ever before. Most of us generally assume that more variety is linked...
Customer Experience and Revenue Growth
We understand the importance of customer experience, but what is the actual correlation between customer experience and revenue growth? Is it even possible to...
5 Things to Look for at FinovateFall 2016
The premier fintech event of the year, FinovateFall promises to showcase some of the greatest new tech for financial services! If you can make...
3 CX Banking Success Stories
We’ve discussed the strong numbers behind these strong customer experience strategies and taken a look at how they impact banks positively. With banks moving...
The Key to Banking Success: Competitive Rates or a Great Customer...
Competitive interest rates are used to influence both the market value of bank assets and the customer’s ability to repay their mortgages and other...
There’s a Human in that Bot!
From Facebook to Apple, some of the biggest tech companies are turning to bots in an attempt to simplify the online purchase process. Unfortunately,...
5 Customer Support Pain Points You Can Avoid
Successful companies understand that the customer experience doesn’t end once the sale is completed. Although not as sexy as marketing and customer service, the...