Glia Blog | Digital Customer Service Explained

One of the great benefits of doing business in person is the ability to have a face-to-face interaction. Being able to put a face...

Over the past few years, fintech has disrupted traditional financial services by putting customers first. According to a PwC report, 53 percent of financial institutions...

Earlier this month, Apple opened a new branch of its retail stores in southern Manhattan. Apple World Trade Center welcomed huge crowds of zealous...

A few weeks ago, we had the pleasure of demoing some of the newest features we've released at the annual FinovateFall. For those of...

A lot has changed in the short amount of time since the day the United Kingdom formally severed ties with the rest of the...

These days, consumers are becoming more and more connected to non-stop content that is based on their personal preferences. This flow of information spills...

Successful companies understand that the customer experience doesn’t end once the sale is completed. Although not as sexy as marketing and customer service, the...

Research has shown that adding video chat for business can foster many benefits: longer customer visits and positive brand association, reduced drop offs, declining...

What is the 7% rule? Believe it or not, only 7% of all communication is conveyed verbally. That might sound very low, but factoring in...

Customers, especially those in the digital space, increasingly have  more choices than ever before. Most of us generally assume that more variety is linked...