Glia Blog | Digital Customer Service Explained

Offering a Better Banking Experience Through Micro-Branches With 81% of consumers managing their finances online, banks are increasingly having to rethink their brick and mortar...

The telephone’s place in today’s customer journey Like it or not, the traditional phone call is still the primary method for many customers to engage...

As business moves online, engagement between companies and their customers online becomes a major component of the customer experience. While data about customers is...

To use a bot in your business or not, that is the question. Recently, businesses have been working on improving their artificial intelligence engines,...

A Path Towards Delivering An Optimal Customer Experience It’s no secret that customer expectations are at an all-time high and, for many companies, meeting their...

CoBrowsing (or Collaborative Browsing) is a relatively new technology propelled by pioneers in the SaaS space. However, customer experience professionals seem to think that...

For businesses that refuse to focus on customer experience as a differentiator, customer loyalty is at an all-time low. Any enterprise that does not...

“The days of begging for a job are gone. It’s a candidate’s market. We send them ‘thank you’ notes after interviews now.” This quote...

According to a study by Walker, by the year 2020, price and products will no longer be the key brand differentiator — customer experience...

Recently, call centers across the globe have been re-imagining their operational focus to become “contact centers”. This is likely due to the fact that...