We Hosted Our First Hackathon!
Last weekend the Glia Engineering team hosted our first public hackathon. Developers competed by bringing their skills, passion, and grit to the realm of...
Why AI Assisted Chat is the Future
Recent advances in Artificial Intelligence (AI) have been changing and shaping businesses, most notably in their ability to bring customer experience (CX) to the...
Removing Regulation Hurdles with CoBrowsing
Most companies are aware that CoBrowsing can decrease costs and increase customer satisfaction. However, after speaking with a top insurance company, I recently discovered...
Adding a Human Touch to Online Banking
With all of the speech recognition, machine learning, and bot-based customer experience solutions available to companies today, there are still a few industries that...
The Ultimate Guide to CoBrowsing
It’s no secret that today’s consumer is finicky- they have high expectations and low patience for anything that isn’t top of the line. This...
What is Visual Engagement?
It’s no secret that due to the increasing number of screens in the average American’s life, visual engagement is becoming paramount in sales and...
On the Podcast: A Conversation on AI
On the latest episode of Movers & Shakers, our Co-Founder & COO, Justin DiPietro, sits down to discuss the hype around conversational artificial intelligence...
Your Employees Are Defining Your CX
The importance of the CX within a business has become a focal point when it comes to achieving organizational success. Building a strong, positive...
FinovateFall 2017 Recap
Creating the Unbroken Customer Journey
As more companies begin focusing less on price and more on customer experience, our mission to create an unbroken, contextual,...
What is Conversational AI?
Lately, it is almost impossible to scroll through any news feed without coming across an article about Artificial Intelligence and its predicted impact on...