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Thursday, December 1, 2022
Glia Blog | Digital Customer Service Explained
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Occam’s Razor for Sales Challenges
June 7, 2016
Any experienced salesperson will tell you that their career has been full of peaks and valleys, creating a feast or famine way of life....
Online Sales Needs the Human Touch
June 2, 2016
Up to 85% of customer interactions are predicted to happen without human contact by 2020, according to a study by Gartner. Yet, customer relationships...
The Gamification of Customer Experience
May 26, 2016
The past few years have seen companies add game-like features into their products to enhance the customer experience, boosting engagement rates by as much...
Goldman Sachs Is Evolving Banks
May 24, 2016
Goldman Sachs is changing the traditional banking industry reliant on bank tellers and in-person service. The bank recently launched GS Bank, an online bank...
5 Mistakes to Avoid on a Customer Service Call
May 19, 2016
As much as a positive customer service call can turn a casual customer into a loyal one, a mistake-ridden service call can lose a...
How Credit Unions Can Bridge the Technology Gap
May 17, 2016
In the modern-day financial landscape, consumers and businesses are faced with the decision of choosing between either a bank or a credit union. Right...
The Top 5 Cliche Sales Jargon
May 11, 2016
Effective sales pitches are a vital part of any organization’s path to building a loyal customer base and growing its business. The role of...
ICPs for Banks and Credit Unions
May 5, 2016
The banking industry is notoriously competitive. That means financial institutions must offer an array of services at various rates with different levels of convenience...
Banks vs. Credit Unions
May 3, 2016
Over 93% of Americans have some type of financial transactional account, including checking, savings, money market, and call accounts. However, despite desiring a variety...
5 Companies Innovating Fintech with Killer CX
April 28, 2016
Within the last decade, droves of customers have turned to technology to simplify their daily activity. With the touch of a screen, a ride...
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