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Glia Blog | Digital Customer Service Explained
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Real-Time Lead Response
June 23, 2015
"When the opponent is just beginning to plan its strategy, it is easy to strike" - Sun Tzu So your company website is looking crispy,...
Skype Will Die Sooner Than You Think
June 8, 2015
It has only been two years since Microsoft purchased Skype for $8.5B (at a time when Skype was generating around 800M in annual revenue)....
WebRTC vs. Flash – Not Much of a Competition
May 19, 2015
WebRTC (Web Real Time Communication) the newest standard for online communication and is intended to replace Adobe's old-man Flash. Prior to WebRTC, in order...
Offshore vs. Outsource: Pros, Cons, and Tips
May 4, 2015
Throughout my life I have spent hundreds of thousands of dollars hiring contractors. I have usedOdesk, Elance, Houdini, Fiverr, Amazon Mechanical Turk and many...
Getting Away from: “How May I Help You?”
April 21, 2015
Lets talk about "chat-speak" for the modern day consumer. Chat has been around for almost 20 years and in that time there are a...
Facebook Advertising for your BDC
April 7, 2015
Chances are when you think of internet advertising your are thinking of purchasing keywords on Google. Given that Google has ~75% of the search...
Are You Spamming Your Visitors with Live Chat?
March 18, 2015
In design, the concept of “the crystal goblet” explains that a glass should be made of a clear material in order to showcase the...
The Glia Managed Chat Robot
February 11, 2015
Introducing the brand new Glia Managed Automotive Robot Chat (MARC)! Why bother developing rapport with your customers when MARC can focus on charming your customers...
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