On the Podcast: The Wallet Allocation Rule with Luke Williams
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Luke Williams, head of customer experience at Qualtrics...
Design Thinking Can Help Build A Better Customer Experience
With the need to stand out amongst the competition to provide a stellar customer experience, agile companies should look to implement Design Thinking.
What is...
Social Media and the Customer Experience
From sharing our latest ‘foodie adventures’ on Instagram to keeping track of our friends from college, social media has become an integral part of...
Value of AI in Customer Service
We live in an interesting time. It wasn’t too long ago that data scientists, industry leaders, and lead developers were imagining what Artificial Intelligence...
On the Podcast: How to Offer Amazing Customer Service with Shep...
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shep Hyken, Founder and Chief Amazement Officer of...
Benefits of Omnichannel Customer Engagement Platforms
Omnichannel Customer Engagement (OCE) revolves around the ability to deliver a consistent experience across all of a company’s channels. Whether a customer uses live...
Turn Your Customers Into Brand Ambassadors
People are inundated with content across their devices on their news and social media feeds. Naturally, this content is full of advertisements, free trials,...
Five Myths About AI – Debunked
Artificial Intelligence is all the rage in business right now, with companies clamoring to be at the front of the AI race. According to...
On the Podcast: Customer Experience Enablement with Lynn Hunsaker
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum,...
Customer Feedback Misconceptions
Most customer experience professionals agree that customer feedback can lead to more streamlined processes and improved CX. But how that data is analyzed and...
