“Transient” Members In A Work-From-Home World
There is no doubt that life after the pandemic will be forever changed. However, there are certain aspects of the professional landscape...
Lending a Hand with Small Business Lending
Small businesses are a vital part of our communities and the economy as a whole. According to the SBA (Small Business Administration),...
Serving The Customer Of The Future
I was born in 1995 and got my first PC in 2002 with Windows 95 on it. I’ve been browsing the web...
Online Member Service
There is a significant global trend of customers wanting to self-service. The ability to self-service is great for members and means financial...
Active Listening Applied to Customer Service
The role of a Customer Service Agent can be daunting. Customers today have a lot of access to information and services online...
Glia Clients Talk Service Continuity On A Time Crunch
In the wake of social distancing, communication between credit unions and their members has been put to the ultimate test. How can...
Does Your Site Really Need A Phone Number?
Self-service is a magical concept. Think about the monumental leap that we’ve achieved by empowering customers to complete a process or resolve...
Mature Generations and Digital Tools
Long thought to be a largely insurmountable feat, plugging mature generations into digital tools has taken on a new level of significance...
Glia Recognized in 2020 Gartner Report
2020 is the year of Digital Customer Service (DCS). In one way or another, everyone has had to evolve and adapt to...
Glia Clients Talk Service Continuity
In the wake of social distancing, communication between businesses and their customers has been put to the ultimate test. How can large...
