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Expediting Digital Transformation in Insurance

Digital Customer Service for insurers enhances the policyholder experience and reduces customer servicing costs with an implementation in weeks not years.

5 Reasons Your Chatbot Failed Your User

There’s a number of ways a chatbot can sour the user experience: here’s five common failings seen frequently in poorly designed bots.

Humanizing the Digital Customer Experience

Are you doing enough to humanize the digital customer experience? Are your competitors? Find out how you can up your human game.

Are You Providing the Experience Your Insurance Customers Are Expecting?

Insurance customers today expect to engage with their carrier through any channel and seamlessly transition from one to another without any disconnect.

Strengthen Customer Relationships With Digital Customer Service

Ramping up Digital Customer Service doesn't mean losing the human element. With the continuous engagement of DCS, you can strengthen customer relationships.

The Dangers of the Digital Disconnect

Customers don't hate making calls. They dislike The Disconnect; when their OnScreen experience isn’t connected to their off-screen phone experience.

How to Overcome Small Business Lending Challenges

As financial institutions seek to increase small business lending, tools like Digital Customer Service help increase conversions and accelerate business.

How AI-Powered Virtual Assistants Can Improve Employee Retention

Glia’s AI-powered banking chatbot offers much-needed relief to call centers, freeing up agent time to focus on personal, high value conversations.

How to Stay on Track With Digital Customer Service

Trying to provide a higher level of Digital Customer Service (DCS) and increase engagement? Use this checklist to stay on track.

How Do You Ensure Your Engagement Platform is Secure?

How do you ensure your communications platform is secure? Explore key questions financial institutions should ask their fintech providers about security.