Glia Blog | Digital Customer Service Explained

Learn from Glia’s own conversational designers as they share how to craft effective responses for your virtual assistant.

Stay ahead in customer service! Explore the latest trends and solutions in Customer Service Technology. Discover how innovation is transforming customer support.

How do you choose between enhancing customer experience and staying on budget? With Glia’s Embedded Interaction Visualizer, you don’t have to.

Based on research with more than 500 insurance agents, these are three top trends shaping the agent-carrier relationship.

Cyber risk is a great concern for financial institutions. While cybersecurity is top of mind, ensuring digital customer interactions are secured may not be.

Disconnected service experiences are the root cause of many customer support woes: Real-time visibility provides a seamless solution that benefits everyone.

Unlike older insurance agents who prefer to interact via phone and email, Glia research found younger agents show a strong preference for digital channels, led by chat.

In the spirit of Community Banking Month, Horicon Bank shares some of the ways it supports its community.

Using an ideal call center software solution is the best way for your business to find solutions to improve communication and productivity.

Learn the importance of Customer Centricity and how to achieve it in order to generate a game-changing impact on your business.