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3 Approaches to Drive Adoption of Instant Payment Technologies

Financial institutions want to successfully drive adoption of instant payment technologies. Here are 3 ways to do that with the right interaction platform.

Customer Surveys: Necessary But Insufficient

Rick DeLisi shares his thoughts on the state of the customer survey and how he sees the methods of collecting feedback changing in the future.

Generative AI: Unpacking Impact and Implications for Financial Customer Interactions

How can financial institutions use AI responsibly to improve call center efficiency, drive customer loyalty, and manage risk at the same time?

Why The Glia Virtual Assistant Is Now Trusted by Over 100...

Here’s how the Glia Virtual Assistant has become one of the most trusted AI solutions in the financial services industry.

Interactions with Generative AI: Q&A with Jay Choi on Gen AI

Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology.

No, Generative AI is Not the Latest Fright Night Monster

The key is in leveraging GenAI to enhance—not replace—service reps. View areas where AI can make financial institutions more efficient.

Time to be Cutting-Edge, Not Cutting Corners on Member-Facing Technology

Financial institutions want their frontline interaction technology to enable efficiency and growth while elevating user satisfaction. Here’s how to do it.

Insurance Digital Self-Service Still Requires Human Support 

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The...

It’s Never Too Early For More Efficient Customer Service

While it’s a bit too early to start hanging the stockings, it’s always a good idea to look into efficient customer service.

Gauging Customer Centricity

Take our test to determine if your financial institution is truly customer-centric. See how an interaction strategy can help!