Home Blog Page 2

Five Ways To Become an Influencer Inside Your Company—And Why You...

We tend to think of networking as creating new connections outside of your company. While this is true, it’s important not to underestimate the...

4 Customer Service Love Stories That Do A Lot More Than...

By now, we’re all familiar with customer experience horror stories—those viral videos of customer service gone terribly, terribly wrong. The airline passenger dragged from...

When Customer Service Goes Bad, One Of These Reasons Is Likely...

“Over 50% of customers we’ve surveyed are restless, skilled at shifting spend and intolerant of poor experiences,” said Forrester CMO Victor Milligan on...

The Science—and Art—of Customer Service Conversations

We live in an era when shoppers demand first-rate experiences and every interaction plays a vital role in a company’s success. “Customer service shouldn’t...

Why Bots Alone Are Not a Smart Way to Lower Customer...

Here’s a scenario I’m hearing about more and more regularly: In an effort to cut costs, Company X decides to replace the humans in...

Want your colleagues to embrace digital change? Avoid these five missteps

Selling digital transformation within an organization can be twice as difficult as getting buy-in for any other kind of wholesale revolution. Because while the...

Four Ways to Sell Stakeholders on Digital Transformation

Engaging in online sales without built-in, comprehensive support is a lot like opening a brick-and-mortar store without floor staff. No one’s available to help...

How To Raise The (Painfully Low) Bar On Customer Service Calls

Customer expectations are extremely high—a recent Salesforce study found that customers demand seamless, personalized experiences with brands. And if they don’t get them? Well,...

How Human Assisted AI Will Improve Your Customer Service

With more than 80% of the data gathered being unstructured and unusable, companies are leaving a lot of value on the table. To recover...

The Importance of Personalization in Business

We live in the day and age of personalization. Facebook creates personalized stories for each of their users on their anniversary of using the...
Bitnami