Glia Blog | Digital Customer Service Explained

The insurance customer experience is moving digital, but it still relies upon human interactions. Carriers must consider how they support those communications.

FIs must keep investing in technology. With each new digital banking upgrade or conversion, users can be disrupted. Here's 5 ways to support digital users.

As the gauntlet of the holiday season is upon us, is your financial services contact center ready? You don’t have to be haunted by the holidays.

From Zoomers checking their balance on their mobile phone to Boomers deciding to give chat a chance, Glia’s solution is changing the game.

How to not fall behind in today’s fast-paced digital world where members expect the convenience of online service and a high-touch member experience.

Banks that focus on the employee experience will attract strong customer service representatives, survive and even thrive in the Great Resignation.

When callers need help finding information online, it is not always easy to direct them. Visual engagement tools bridge the gap by providing context.

Banks and credit unions that focus on delivering a positive employee experience will also realize increased account holder satisfaction.

“The promise of omnichannel contact center” has failed to come true not because technology has failed us, but because it was the wrong starting goal.

Small business optimism hasn’t been high and they're inclined to switch financial institutions if their needs aren’t met. Here's 3 ways to retain your SMBs.