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With Infrequent Customer Interactions, Make Every one Count

I changed automobile insurance providers like socks in my twenties, always chasing the best deal. I had literally never made a claim,...

The Times They Are a-Changing: Talent in the Contact Center Part...

Check out the previous installment of this series: “The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of...

Next-Generation Video Banking

When you think of banking you probably picture getting in your car, driving down there and waiting in line for someone to...

Glia Client Experiences – IDB Global Federal Credit Union

With the spike in the remote workforce, (and more online traffic than ever) it has never been more crucial for businesses to...

Cool Space + Cool Clients = Cool Vendor

At the risk of sounding braggadocious, we're feeling pretty cool at Glia these days. A big part of that is the high...

Can Zoom Power a Contact Center?

In this WFH environment, we often spend the majority of the day as a square in Zoom’s grid view—that’s the way we...

The Times They Are a-Changing: Talent in the Contact Center Part...

Check out the previous installment of this series: The Times They Are a-Changing: Talent in the Contact Center Part 2: Players and...

“Transient” Members In A Work-From-Home World

There is no doubt that life after the pandemic will be forever changed. However, there are certain aspects of the professional landscape...

Lending a Hand with Small Business Lending

Small businesses are a vital part of our communities and the economy as a whole. According to the SBA (Small Business Administration),...

Serving The Customer Of The Future

I was born in 1995 and got my first PC in 2002 with Windows 95 on it. I’ve been browsing the web...
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