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Tooling Up for Success: Unleashing Representative Efficiency with Glia Workzone

To serve customers and members efficiently and effectively, agents must be set up for success. Here’s how to do it with a seamless agent experience.

The Rise and Efficiency of a Unified Interaction Team 

How to evolve to a staffing & operational model that unifies and takes control over ALL of your customer interactions. Imagine: 1 unified interaction team.

Generative AI Will Transform How Financial Institutions Interact with Customers 

Community banks and credit unions need to navigate the challenges of Generative AI to stay competitive. Here’s how.

Improve Your Bottom Line with Unified Interaction Management 

By automatically matching the right interaction to each customer with Unified Interaction Management, it is possible to improve results in 4 categories.

From Touch-Tone Menus to AI That Talks: The IVR to AI...

AI is transforming the customer service space, replacing dated menu based IVR solutions with powerful AI that callers simply talk to.

A Contact Center “Channel Strategy” Was Your Only Option. Until Now.

Until recently, you had no choice but to operate with a channel-driven strategy. But evolving to an interaction strategy is now within your grasp.

On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)

From Contact Center as a Service (CCaaS) to Unified Interaction Management, explore how this evolution empowers businesses and increases overall satisfaction.

How to Realize the Full Value of Technology Integrations

Understand the impact of technology integrations that extend the value of your core, foundational fintech platforms and improve customer experiences.

3 Approaches to Grow Your SMB Accounts

Two-thirds of SMBs are looking for new financial institutions. We give you three approaches to attract these business customers.

Keeping Your New Year’s Resolutions

Change management in your contact center is a lot like keeping a New Year’s resolution: Here’s a few handy tips for both.