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The Human Touch in Insurance Isn’t Going Away — It’s Moving...

The insurance customer experience is moving digital, but it still relies upon human interactions. Carriers must consider how they support those communications.

Top 5 Ways to Support Digital Users Through Banking Technology Changes

FIs must keep investing in technology. With each new digital banking upgrade or conversion, users can be disrupted. Here's 5 ways to support digital users.

Haunted Over the Holidays?

As the gauntlet of the holiday season is upon us, is your financial services contact center ready? You don’t have to be haunted by the holidays.

The Customer Service Needs of Every Generation Aren’t as Different as...

From Zoomers checking their balance on their mobile phone to Boomers deciding to give chat a chance, Glia’s solution is changing the game.

Grow Your Credit Union or Fall Behind The Pack? It All...

How to not fall behind in today’s fast-paced digital world where members expect the convenience of online service and a high-touch member experience.

From Great Resignation to Great Employee Experience: Get Digital

Banks that focus on the employee experience will attract strong customer service representatives, survive and even thrive in the Great Resignation.

Support Callers With Enriched, Visual Context

When callers need help finding information online, it is not always easy to direct them. Visual engagement tools bridge the gap by providing context.

Improve Employee and Account Holder Satisfaction with Digital Customer Service

Banks and credit unions that focus on delivering a positive employee experience will also realize increased account holder satisfaction.

What Omnichannel Was MEANT To Be

“The promise of omnichannel contact center” has failed to come true not because technology has failed us, but because it was the wrong starting goal.

Three Ways for Financial Institutions to Retain Business Customers

Small business optimism hasn’t been high and they're inclined to switch financial institutions if their needs aren’t met. Here's 3 ways to retain your SMBs.