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Why I Joined Glia

By Rick DeLisi, Co-Author “The Effortless Experience” For the better part of the past two decades, I’ve been studying...

It’s a Digital World—Can You Afford Not to Use DCS?

When the pandemic hit, many financial institutions closed branches and told their employees to work from home.   In effect,...

Get Your Agents To Stop Asking This One Question

It’s a simple question asked in all sincerity, and with all the best intentions. But for an increasing percentage of customers, it’s a question that can set a service interaction off on a negative high-effort note from the first word...

How to Manage a Virtual Agent – Fate of the Bots...

When it comes to bots in the contact center, how do you manage these “virtual” agents? Find out in The Times They Are a-Changing: Talent in the Contact Center Series part 7.

Glia Credit Union Client Featured on CUbroadcast Talk Show

Responsiveness and a focus on member service are two guiding principles for most credit unions. However, 2020 has pushed the boundaries of...

Giving Thanks for Finovate Best of Show #9

On the eve of Thanksgiving in the US this year, Glia was blessed with one more thing to be thankful for—our record-setting...

Four Steps to Digital Customer Service

2020 has been a year of change, perseverance and evolution. Companies needed to adapt to the changing times by moving a majority...

Glia’s WhiteGlove Customer Service

Glia is transforming Digital Customer Service and creating one single system of engagement that allows agents to meet customers where they are...

The Times They Are a-Changing: Talent in the Contact Center Part...

Today’s contact center managers focus primarily on agent performance and customer service level metrics, and using those metrics to drive staffing, training...

6 Tips for Designing Your First Chatbot

Glia Guide: A Non-Coder's AI Management Tale Machine Learning (ML), an application of Artificial Intelligence (AI), is where a...
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