Glia Client Experiences – IDB Global Federal Credit Union
With the spike in the remote workforce, (and more online traffic than ever) it has never been more crucial for businesses to...
Cool Space + Cool Clients = Cool Vendor
At the risk of sounding braggadocious, we're feeling pretty cool at Glia these days. A big part of that is the high...
Can Zoom Power a Contact Center?
In this WFH environment, we often spend the majority of the day as a square in Zoom’s grid view—that’s the way we...
The Times They Are a-Changing: Talent in the Contact Center Part...
In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. With...
“Transient” Members In A Work-From-Home World
There is no doubt that life after the pandemic will be forever changed. However, there are certain aspects of the professional landscape...
Lending a Hand with Small Business Lending
Small businesses are a vital part of our communities and the economy as a whole. According to the SBA (Small Business Administration),...
Serving The Customer Of The Future
I was born in 1995 and got my first PC in 2002 with Windows 95 on it. I’ve been browsing the web...
Online Member Service
There is a significant global trend of customers wanting to self-service. The ability to self-service is great for members and means financial...
Active Listening Applied to Customer Service
The role of a Customer Service Agent can be daunting. Customers today have a lot of access to information and services online...
Glia Clients Talk Service Continuity On A Time Crunch
In the wake of social distancing, communication between credit unions and their members has been put to the ultimate test. How can...
