With Infrequent Customer Interactions, Make Every one Count
I changed automobile insurance providers like socks in my twenties, always chasing the best deal. I had literally never made a claim,...
The Times They Are a-Changing: Talent in the Contact Center Part...
Check out the previous installment of this series: “The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of...
Next-Generation Video Banking
When you think of banking you probably picture getting in your car, driving down there and waiting in line for someone to...
Glia Client Experiences – IDB Global Federal Credit Union
With the spike in the remote workforce, (and more online traffic than ever) it has never been more crucial for businesses to...
Cool Space + Cool Clients = Cool Vendor
At the risk of sounding braggadocious, we're feeling pretty cool at Glia these days. A big part of that is the high...
Can Zoom Power a Contact Center?
In this WFH environment, we often spend the majority of the day as a square in Zoom’s grid view—that’s the way we...
The Times They Are a-Changing: Talent in the Contact Center Part...
Check out the previous installment of this series: The Times They Are a-Changing: Talent in the Contact Center Part 2: Players and...
“Transient” Members In A Work-From-Home World
There is no doubt that life after the pandemic will be forever changed. However, there are certain aspects of the professional landscape...
Lending a Hand with Small Business Lending
Small businesses are a vital part of our communities and the economy as a whole. According to the SBA (Small Business Administration),...
Serving The Customer Of The Future
I was born in 1995 and got my first PC in 2002 with Windows 95 on it. I’ve been browsing the web...
