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How Human Assisted AI Will Improve Your Customer Service

With more than 80% of the data gathered being unstructured and unusable, companies are leaving a lot of value on the table. To recover...

The Importance of Personalization in Business

We live in the day and age of personalization. Facebook creates personalized stories for each of their users on their anniversary of using the...

Keeping Customer Experience Human

Here’s a question for you: on a daily basis, how many times a day do you think customers yell at an Interactive Voice Response...

The CX Show: Annette Franz

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Annette Franz, founder and CEO of CX Journey...

Why Your CX Strategy Is Failing

Every business that takes the time to implement a customer experience strategy likely has the same goal: for their customers to have a seamless...

On the Podcast: Luke Williams

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Luke Williams, head of customer experience at Qualtrics...

Design Thinking Can Help Build A Better Customer Experience

With the need to stand out amongst the competition to provide a stellar customer experience, agile companies should look to implement Design Thinking. What is...

Social Media and the Customer Experience

From sharing our latest ‘foodie adventures’ on Instagram to keeping track of our friends from college, social media has become an integral part of...

Value of AI in Customer Service

We live in an interesting time. It wasn’t too long ago that data scientists, industry leaders, and lead developers were imagining what Artificial Intelligence...

On the Podcast: How to Offer Amazing Customer Service with Shep...

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shep Hyken, Founder and Chief Amazement Officer of...
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