Home Blog Page 4

Glia Voices: Views on Flex Work

Several Glianeers weigh in on the advantages of Flex Work and the impact that our in office and remote work options have on their lives.

Customer Service: To Infinity and Beyond

The digital transformation of Customer Service is no longer a thing of the future. And, the benefits are equally available to just about every company.

How to Improve Collections Through Seamless Interactions

Helping a consumer find a solution in a pleasant and effortless manner could actually turn a dreaded collections call into a positive experience.

Improve Employee Experience to Reverse the Great Resignation

Credit union improves the employee experience with Digital Customer Service and boosts the customer experience in the process.

Insurers Find Marketing Value in Digital Customer Service

How do insurers ensure that their site visitors are in good hands? Carriers set themselves apart by providing a 5-star digital experience.

Gratitude and Growth: Taking Digital Customer Service to the Next Level

Latest round of VC funding puts Glia’s valuation above $1B dollars. Increased investment propels R&D and global investment in DCS.

Glia Voices: Views on DEI

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her.

Agents = Teachers

Dive into what makes a great representative–from skill sets to tools–to deliver an effortless, 5-star experience. Empower agents to guide conversations.

Beyond Technical Support: Client Engineering at Glia

A Glia Client Engineer is that special mix of people person and tech-savvy. Client Engineers are driven to dig deeper into the technology & help our clients get the most out of it.

Digital Customer Service: “Nice-To-Have?” Or “Need-To-Have?”

What is holding back your digital transformation journey? The move to Digital Customer Service is happening, we explore why.