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Five Myths About AI – Debunked

Artificial Intelligence is all the rage in business right now, with companies clamoring to be at the front of the AI race. According to...

On the Podcast: Customer Experience Enablement with Lynn Hunsaker

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum,...

Customer Feedback Misconceptions

Most customer experience professionals agree that customer feedback can lead to more streamlined processes and improved CX. But how that data is analyzed and...

From Surveys To Stories

Whether it’s curling up with a good book or going to the local cinema for a film, as humans we are wired to connect...

CX Myths- Derailed

The customer experience (CX) has been around as long as there’s been a customer. CX is derived from the feelings your customer has when...

What Google and Chatbots Have in Common

For the better part of the last decade, most of the best artificial intelligence (AI) was built on the back of natural language processing...

On the Podcast: Customer Journey Mapping with Jim Tincher

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Tincher, Founder and ‘Journey Mapper in Chief’...

Does Decreasing Average Handle Time Improve Customer Experience?

How much value should a company place on Average Handle Time (AHT)? It’s a tricky, loaded question. Betteridge’s “Law of Headlines” states that “Any...

On the Podcast: Putting the Customer First at Boll and Branch

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Scott Tannen- Co-Founder and CEO of Boll and...

Customer Service Is Everywhere

For many companies, one common assumption is that the burden of the customer experience falls solely on the customer service representative. While they are...
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