Home Blog Page 4

5 Ways To Avoid The Consumer Financial Protection Bureau’s ‘Dangers From...

How financial institutions can successfully address 5 AI chatbot concerns raised by the Consumer Financial Protection Bureau (CFPB).

Virtual Assistants: Efficiency & Customer Self-Service

Virtual assistants provide customer self-service and easily handle routine inquiries for cost-effective automation. Here are 3 possible approaches to take.

What If You Could Get Every Interaction “Right?”

Understand how you can match the right interaction, with the right customer, at the right time–every time they contact you.

Deriving Value from the Insurance Contact Center

By implementing a holistic interaction platform, insurance companies can improve KPIs like first call resolution and average handle time, reducing operating costs.

Glia Voices: Women in Technology

From music to medicine and machinists, the women who work at Glia have a variety of experiences. Hear from 3 Glia teammates about their tech journey.

The Cut Curb Effect: How Helping One Can Help Everyone

Addressing the needs of your under-represented banking users can give everyone a better experience. See how accessibility features benefit all.

Never Underestimate the Impact of Customer Service

Every customer service interaction moves customers closer or farther away from their financial institution and can make or break their relationship.

The Comfort of Being There: Why Secure Messaging Is Still Powerful

How can a financial institution provide peace-of-mind no matter when a user has a need? Improve service experiences with integrated secure messaging.

Don’t Forget Digital Customer Interactions When You Think of Cybersecurity

Cyber risk is a great concern for financial institutions. While cybersecurity is top of mind, ensuring digital customer interactions are secured may not be.

Glia Voices: 3 Qs with Jay Choi, Chief Product Officer

We sat down with our new Chief Product Officer, Jay Choi, to get his perspective on joining Glia and the opportunity ahead.