First Contact Resolution Makes A Difference
Let’s face it: nobody likes calling customer service. The pre-recorded voices, the button pressing, and the wait times can all wear on a customer’s...
The Times They Are a-Changing: Talent in the Contact Center ...
This is the first installment of a blog series that examines the trends driving the transformation, reviews how people work in today’s...
Glia Wins Best of Show #6 at FinovateSpring
This past week, we headed back to sunny San Francisco to demo at FinvoateSpring 2019. Glia's CEO and Co-Founder, Dan Michaeli, took...
Conversational AI Speeds Up the Buyer Journey for Faster Customer Acquisition
Conversational AI banking can drastically reduce customer acquisition costs while also delivering better customer experiences.
Glia Wins Best of Show at the 2019 CUNA Governmental Affairs...
Glia, an industry provider delivering platforms that combine technology with a human touch to give organizations seamless member experiences, was presented the...
Glia Raises $20M in Series B Funding
We are so proud to announce that Glia has raised $20 million in additional funding led by Insight Venture Partners. In addition...
Beyond Customer Service: AI-Powered Digital Self-Service in Banking
AI-powered virtual financial assistants can open new conversations with customers and help personalize the user experience like never before.
The Economics of Trust: How Banks Can Use AI to Build...
Trust is at the heart of every exchange—trust in other people, but also in organizations, and even in technology like artificial intelligence (AI).
6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot
If customers don’t trust a bank’s chatbot, they won’t unlock value from it—and the chatbot is just another unused feature within their banking app.
AI & Financial Services Can Work Together to Rebuild Consumer Trust
Artificial intelligence (AI) and financial services have one thing in common—consumers don’t trust them. We examine how FIs can build consumer trust.