Glia Blog | Digital Customer Service Explained

Our banking chatbot for Q2 is an AI-driven conversational assistant – built specifically for banks and credit unions – that enhances the customer experience by using easy to understand language to improve digital engagement.

Q2 Digital Banking customers can now offer intelligent automated assistance in their mobile and online banking channels.

As Earth Day approaches, here are some ways that financial institutions can contribute to conservation efforts.

Offering secure file transfer via chat can be win-win. Learn how reducing reliance on secure email can improve customer experience.

As a digital customer service operator, are you making the most of video chat? View our tips & tricks to set your video interactions apart.

Glia’s exceptional people and culture of collaboration are at the core of our success. We took a look back at how our team faced COVID-19 and became stronger through the challenges.

If you’re using SMS to reach customers today, what is their experience? Is it a one-way communication or is it a conversation? The opportunities to engage your customers via SMS are endless!

Customer experience is a top differentiator and customer care organizations are now at the forefront of innovation. Is your contact center winning the race?

In a post-pandemic world, virtual branches can help credit unions and banks meet the needs of customers while delivering a superior customer experience.

What if a customer could be routed to the right place before they ever ask to connect to an agent? What if a company could reach out to a customer at the point of friction or frustration? These are not futuristic wishes; this is possible today with Digital Routing.