Glia Blog | Digital Customer Service Explained

Offering secure file transfer via chat can be win-win. Learn how reducing reliance on secure email can improve customer experience.

As a digital customer service operator, are you making the most of video chat? View our tips & tricks to set your video interactions apart.

Glia’s exceptional people and culture of collaboration are at the core of our success. We took a look back at how our team faced COVID-19 and became stronger through the challenges.

If you’re using SMS to reach customers today, what is their experience? Is it a one-way communication or is it a conversation? The opportunities to engage your customers via SMS are endless!

Customer experience is a top differentiator and customer care organizations are now at the forefront of innovation. Is your contact center winning the race?

In a post-pandemic world, virtual branches can help credit unions and banks meet the needs of customers while delivering a superior customer experience.

What if a customer could be routed to the right place before they ever ask to connect to an agent? What if a company could reach out to a customer at the point of friction or frustration? These are not futuristic wishes; this is possible today with Digital Routing.

As customer-centric businesses prioritize customer experience the contact center takes on a more central role while companies rethink the service organization...

Today we have the honor of recognizing Glia’s partnership with Infosys, a global leader of next-generation digital solutions, advisory, and consulting services,...

By Rick DeLisi, Co-Author “The Effortless Experience” For the better part of the past two decades, I’ve been studying...