Glia Blog | Digital Customer Service Explained

Neglecting customer service, falling short of customer expectations and failing to meet customers where they are is like running with lead shoes.

The digital customer experience is driving sales for P&C insurance. This fun infographic highlights the benefits and how to rev up sales.

Is web chat enough to deliver a seamless customer experience? We delve into why chat alone is not enough.

Do you think ABOUT your customers or think LIKE your customers? Digital Customer Service can help visualize and improve the customer experience.

Thoughts and key take-aways from the Conversational Banking Summit session discussing how conversational AI is evolving in banks and credit unions.

Develop a closer relationship with customers and members, while also maintaining security and a personalized connection. Digital Customer Service can help build trust and improve the customer experience.

How Glia, Q2, & Finn AI (now part of Glia) come together to help FIs deliver an elevated, self-contained, and complete service experience.

One of our partners, Apiture, explores transforming the digital banking experience. "In the age of digital technology, it all comes down to experience."

Implementing the AI-driven chatbot helps to keep customer attention back onto the on-screen platforms where they want to be.

Starting a new job can be nerve wracking. You’re excited to join the team, but it’s hard to know what it’ll be like. 2 Glianeers share their experiences.