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The Rise and Efficiency of a Unified Interaction Team
How to evolve to a staffing & operational model that unifies and takes control over ALL of your customer interactions. Imagine: 1 unified interaction team.
From Touch-Tone Menus to AI That Talks: The IVR to AI Transition
AI is transforming the customer service space, replacing dated menu based IVR solutions with powerful AI that callers simply talk to.
3 Approaches to Drive Adoption of Instant Payment Technologies
Financial institutions want to successfully drive adoption of instant payment technologies. Here are 3 ways to do that with the right interaction platform.
Generative AI: Unpacking Impact and Implications for Financial Customer Interactions
How can financial institutions use AI responsibly to improve call center efficiency, drive customer loyalty, and manage risk at the same time?
Interactions with Generative AI: Q&A with Jay Choi on Gen AI
Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology.
Time to be Cutting-Edge, Not Cutting Corners on Member-Facing Technology
Financial institutions want their frontline interaction technology to enable efficiency and growth while elevating user satisfaction. Here’s how to do it.
It’s Never Too Early For More Efficient Customer Service
While it’s a bit too early to start hanging the stockings, it’s always a good idea to look into efficient customer service.
Gauging Customer Centricity
Take our test to determine if your financial institution is truly customer-centric. See how an interaction strategy can help!
Glia Voices: 3 Qs with Dr. Tiziana Nannavecchia, Senior Conversational Product Designer
Hear from our Senior Conversational Product Designer on her unique role and the exciting future of new features and functionalities at Glia.
5 Ways To Avoid The Consumer Financial Protection Bureau’s ‘Dangers From Poorly Deployed Chatbots’
How financial institutions can successfully address 5 AI chatbot concerns raised by the Consumer Financial Protection Bureau (CFPB).