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Virtual Assistants: Efficiency & Customer Self-Service
Virtual assistants provide customer self-service and easily handle routine inquiries for cost-effective automation. Here are 3 possible approaches to take.
How AI-Powered Virtual Assistants Can Improve Employee Retention
Glia’s AI-powered banking chatbot offers much-needed relief to call centers, freeing up agent time to focus on personal, high value conversations.
Virtual Assistants Help Banks and Credit Unions When Their Customers Need Them Most
Are your customers or members able to get help when they need it, no matter when that may be? We look at recent holiday banking trends.
Conversational Banking Summit – How Virtual Assistants Will Evolve in Credit Unions and Community...
Thoughts and key take-aways from the Conversational Banking Summit session discussing how conversational AI is evolving in banks and credit unions.
PSECU Brings Life to Virtual Assistants
When PSECU, Pennsylvania's largest credit union, implemented Glia's chat functionality back in 2016, they saw a large increase in chat volumes...
The Case for AI in Banking?
A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant chatbot.
Does Your Banking Chatbot Make You Happy?
How we use sentiment analysis of banking interactions to determine the outcome of interactions with Glia Virtual Assistants.
Glia Voices: 3 Qs with Dr. Tiziana Nannavecchia, Senior Conversational Product Designer
Hear from our Senior Conversational Product Designer on her unique role and the exciting future of new features and functionalities at Glia.
5 Ways To Avoid The Consumer Financial Protection Bureau’s ‘Dangers From Poorly Deployed Chatbots’
How financial institutions can successfully address 5 AI chatbot concerns raised by the Consumer Financial Protection Bureau (CFPB).
Manage High Call Volumes & Increase Satisfaction with Conversational Chatbots
With high call volumes and lingering staffing obstacles, financial institutions can ease their burden with conversational chatbots.