How to Overcome Small Business Lending Challenges
As financial institutions seek to increase small business lending, tools like Digital Customer Service help increase conversions and accelerate business.
How AI-Powered Virtual Assistants Can Improve Employee Retention
Glia’s AI-powered banking chatbot offers much-needed relief to call centers, freeing up agent time to focus on personal, high value conversations.
How to Stay on Track With Digital Customer Service
Trying to provide a higher level of Digital Customer Service (DCS) and increase engagement? Use this checklist to stay on track.
How Do You Ensure Your Engagement Platform is Secure?
How do you ensure your communications platform is secure? Explore key questions financial institutions should ask their fintech providers about security.
How to Keep Exceeding Customer Expectations with Digital Customer Service
Customer expectations for digital service keep increasing. Here are three key Digital Customer Service steps to ensure you stay ahead of them.
Accelerating Conversational AI for Digital Customer Service
The Finn AI acquisition combines chatbot verticalization with Glia’s ability to scale, accelerating conversational AI for digital banking and beyond.
Glia Voices: Celebrating LGBTQ+ Pride
As part of our Glia Voices blog series, we asked our employees what LGBTQ+ Pride means to them and the importance of an inclusive workplace.
Time for a Reset on Net Promoter Score (NPS)
Many leaders don’t understand NPS as well as they ought to. We explore three common misnomers leaders have about Net Promoter Scores.
Creating a Human Touch for Digital Channels with nCino and Glia
Our partner, nCino, discusses why it is imperative for FIs to find ways to humanize the digital experience that they provide to their customers.
The Digital Tipping Point for Insurance
Insurance sales have been hindered by complex digital limitations. With Digital Customer Service, insurance can bring back personal experiences—online.