Glia Blog | Digital Customer Service Explained

From Zoomers checking their balance on their mobile phone to Boomers deciding to give chat a chance, Glia’s solution is changing the game.

How to not fall behind in today’s fast-paced digital world where members expect the convenience of online service and a high-touch member experience.

Banks that focus on the employee experience will attract strong customer service representatives, survive and even thrive in the Great Resignation.

When callers need help finding information online, it is not always easy to direct them. Visual engagement tools bridge the gap by providing context.

Banks and credit unions that focus on delivering a positive employee experience will also realize increased account holder satisfaction.

“The promise of omnichannel contact center” has failed to come true not because technology has failed us, but because it was the wrong starting goal.

Small business optimism hasn’t been high and they're inclined to switch financial institutions if their needs aren’t met. Here's 3 ways to retain your SMBs.

Digital Customer Service for insurers enhances the policyholder experience and reduces customer servicing costs with an implementation in weeks not years.

There’s a number of ways a chatbot can sour the user experience: here’s five common failings seen frequently in poorly designed bots.

Are you doing enough to humanize the digital customer experience? Are your competitors? Find out how you can up your human game.