Glia Blog | Digital Customer Service Explained

When callers need help finding information online, it is not always easy to direct them. Visual engagement tools bridge the gap by providing context.

Banks and credit unions that focus on delivering a positive employee experience will also realize increased account holder satisfaction.

“The promise of omnichannel contact center” has failed to come true not because technology has failed us, but because it was the wrong starting goal.

Small business optimism hasn’t been high and they're inclined to switch financial institutions if their needs aren’t met. Here's 3 ways to retain your SMBs.

Digital Customer Service for insurers enhances the policyholder experience and reduces customer servicing costs with an implementation in weeks not years.

There’s a number of ways a chatbot can sour the user experience: here’s five common failings seen frequently in poorly designed bots.

Are you doing enough to humanize the digital customer experience? Are your competitors? Find out how you can up your human game.

Insurance customers today expect to engage with their carrier through any channel and seamlessly transition from one to another without any disconnect.

Ramping up Digital Customer Service doesn't mean losing the human element. With the continuous engagement of DCS, you can strengthen customer relationships.

Customers don't hate making calls. They dislike The Disconnect; when their OnScreen experience isn’t connected to their off-screen phone experience.