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Active Listening and Customer Service
C-Suite

Active Listening Applied to Customer Service

Dan Michaeli -
Added Bonus: Digital Customer Service is More Secure
C-Suite

Added Bonus: DCS Is More Secure

Chris McManus -
C-Suite

Accelerating Conversational AI for Digital Customer Service

Dan Michaeli -
Glia CEO Dan Michaeli recounts a “light bulb” moment he had during the early launch phase of the Digital Customer Service (DCS) platform.
C-Suite

“Phone” and “Voice” Aren’t The Same Thing

Chris McManus -
The Reality of your Service Model That You Don’t Want Your CFO To Know About
C-Suite

The Reality You Don’t Want Your CFO To Know About

Rick Delisi -
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