Tuesday, January 14, 2025
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Active Listening Applied to Customer Service

Remote Team Building

Now It’s Our Turn

Gratitude for YOU, the Digital Customer Service Community

We Have Transformed Into Digital-First Beings

“Phone” and “Voice” Aren’t The Same Thing

How TV Should Guide Your 2025 Contact Center Approach

The Reality You Don’t Want Your CFO To Know About

Glia CEO Dan Michaeli recounts a “light bulb” moment he had during the early launch phase of the Digital Customer Service (DCS) platform.
C-Suite

“Phone” and “Voice” Aren’t The Same Thing

Chris McManus -
C-Suite

Accelerating Conversational AI for Digital Customer Service

Dan Michaeli -
digital customer service
C-Suite

Does Your Site Really Need A Phone Number?

Dan Michaeli -
How TV Should Guide Your 2025 Contact Center Approach
C-Suite

How TV Should Guide Your 2025 Contact Center Approach

Dan Michaeli -
New book now available: Digital Customer Service: Transforming Customer Experience for an On-Screen World
C-Suite

Meeting Your Customers Where They Are

Chris McManus -
The Reality of your Service Model That You Don’t Want Your CFO To Know About
C-Suite

The Reality You Don’t Want Your CFO To Know About

Rick Delisi -
Active Listening and Customer Service
C-Suite

Active Listening Applied to Customer Service

Dan Michaeli -
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