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Podcast Episode 1

Customer Experience

Podcast: IBM’s Karl Haller on the Importance of Leveraging Data

Jeffrey Mack - December 8, 2016

Movers & Shakers Podcast

Customer Experience

Introducing Movers & Shakers: A Podcast on Customer Experience

Jeffrey Mack - December 8, 2016

data

Customer Experience

The CX Fund

Jeffrey Mack - November 22, 2016

Automobiles

Customer Engagement

The Automotive Retail Revolution

Jeffrey Mack - November 8, 2016

High-touch engagement increases conversion

Customer Engagement

How High-Touch Engagement Increases Conversion

Jeffrey Mack - October 20, 2016

finovate

Customer Experience

Putting a Face to a Name Online

Jeffrey Mack - October 10, 2016

Customer Experience

Glia at FinovateFall 2016

Jeffrey Mack - September 28, 2016

Pain Points

Customer Engagement

5 Customer Support Pain Points You Can Avoid

Jeffrey Mack - July 26, 2016

Pavlovian Dog

Customer Experience

The Pavlovian Nature of CX

Jeffrey Mack - July 8, 2016

3 Ways to Measure CX Success

Customer Experience

3 Ways to Measure CX Success

Jeffrey Mack - June 10, 2016

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