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A Perfect Match: How Glia Call Center Creates a Customer Service Power Couple
Contact Center

A Perfect Match: How Glia Call Center Creates a Customer Service...

Van Thompson -
3 Reasons Why Phone Calls Are Still Essential
Contact Center

3 Reasons Why Phone Calls Are Still Essential for Digital Customer...

Van Thompson -
Glia CEO Dan Michaeli recounts a “light bulb” moment he had during the early launch phase of the Digital Customer Service (DCS) platform.
C-Suite

“Phone” and “Voice” Aren’t The Same Thing

Chris McManus -
What if every phone call was a failure? Deliver an Improved Customer Experience on THEIR Screen.
Contact Center

What If Every Phone Call Was Considered a Failure?

Rick Delisi -
Is your customer experience consistent on and offline? Deliver a digital-first experience to meet customers where they are: On Screen.
Customer Experience

A Tale of Two CXs

Rick Delisi -
death of phone
Innovation

Why the Phone’s Days are Numbered

Justin DiPietro -
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